Assistant Manager - BPO Sales Background

Globiva; Bidhannagar; On-site; INR 450,000 - 750,000; Full time

Job summary

Globiva is seeking an experienced Assistant Manager – Sales in the BPO sector to lead day-to-day sales operations and drive targets. You will support team leaders and associates, monitor performance, and implement improvements to achieve business goals.

The role emphasizes coaching, data-driven decision making, and collaboration with cross-functional teams. A 1–3 year track record in BPO sales and strong MS Excel skills are desirable for this position.

Qualifications

• 1–3 years of experience in BPO Sales / Contact Center Sales.
• Prior supervisory/leadership experience preferred.
• Strong understanding of sales processes and contact-center operations.
• Excellent communication and interpersonal skills.
• Strong target orientation and performance management.
• Ability to analyze sales reports and metrics.
• Coaching, team handling and problem-solving skills.
• Proficient in MS Excel and reporting.
• Able to work in a fast-paced, target-driven environment.
• Good escalation-handling and decision-making abilities.

Responsibilities

• Manage and monitor day-to-day sales operations and targets.
• Drive team towards sales, revenue, conversion, and productivity goals.
• Monitor performance and identify improvement areas.
• Collaborate with Team Leaders to boost performance and goals.
• Conduct regular performance reviews and coaching sessions.
• Analyze sales reports and dashboards to spot gaps.
• Ensure adherence to sales processes, quality and compliance.
• Track KPIs like conversion, AHT, revenue and attainment.
• Take corrective actions for underperformers and implement plans.
• Share regular performance reports with management.
• Assist in onboarding, nesting, and transitions for new hires.

Skills

BPO Sales

Team Leadership

Sales Analytics

MS Excel

Communication

Target Orientation

Education

Graduation

Job description

Assistant Manager BPO Sales

Position: Assistant Manager – Sales

Industry: BPO / Contact Center

Experience: 1–3 Years

Employment Type: Full-Time

Department: Sales / Operations

Job Summary

We are looking for an experienced and target-oriented Assistant Manager – Sales with a strong background in BPO/Contact Center sales. The candidate will be responsible for managing sales performance, supporting team leaders and associates, achieving business targets, and ensuring smooth day-to-day operations.

Key Responsibilities / KRAs

• Manage and monitor day-to-day sales operations and ensure achievement of assigned targets.
• Drive the team towards sales, revenue, conversion, and productivity targets.
• Monitor individual and team performance and identify areas for improvement.
• Work closely with Team Leaders to improve sales performance and achieve business goals.
• Conduct regular performance reviews, coaching sessions, and feedback discussions.
• Analyze sales reports, dashboards, and performance data to identify gaps and improvement opportunities.
• Ensure adherence to defined sales processes, quality standards, and compliance guidelines.
• Track key metrics such as conversion rate, AHT, productivity, revenue, and achievement percentage.
• Take corrective actions for underperforming team members and implement performance improvement plans where required.
• Conduct regular floor huddles and communicate targets, process updates, and business priorities.
• Coordinate with Quality, Training, HR, WFM, and other support functions to resolve operational challenges.
• Ensure effective utilization of manpower and maintain process discipline.
• Handle escalations from customers, associates, and Team Leaders.
• Prepare and share daily/weekly/monthly performance reports with management.
• Identify opportunities to improve sales processes, customer experience, and overall team productivity.
• Support new-hire onboarding, nesting, and transition activities when required.

Key Performance Indicators / KPIs

• Sales Target Achievement
• Revenue / Business Target Achievement
• Conversion Rate
• Team Productivity
• Individual Productivity
• Lead-to-Sale Conversion
• Average Revenue Per Agent / Transaction
• Quality Score
• Customer Satisfaction (CSAT)
• Attrition & Retention
• Attendance & Adherence
• AHT / Talk Time, wherever applicable
• Target vs. Actual Performance
• Team Utilization
• Process & Compliance Adherence

Required Skills

• 1–3 years of experience in BPO Sales / Contact Center Sales.
• Prior experience in a supervisory/leadership role will be preferred.
• Strong understanding of sales processes and contact-center operations.
• Good communication and interpersonal skills.
• Strong target orientation and performance management skills.
• Ability to analyze sales reports and performance metrics.
• Strong coaching, team-handling, and problem-solving skills.
• Good knowledge of MS Excel and reporting.
• Ability to work in a fast-paced and target-driven environment.
• Strong escalation-handling and decision-making skills.

Qualification

Graduation: Preferred.

Candidate Profile

The ideal candidate should be a hands-on sales professional who can manage teams, drive numbers, identify performance gaps, and work closely with Team Leaders and associates to achieve business targets.

Keywords: Assistant Manager, Sales Manager, BPO Sales, Contact Center, Sales Operations, Team Management, Sales Target, Revenue, Conversion, Productivity, Performance Management, Customer Service, BPO Operations.

Contact Person Name: HR Amlan

Contact Number: [phone]