Sales Support Specialist

MayaVerse Infotech Private Limited; Udaipur District; On-site; INR 200,000 - 300,000; Full time

Job summary

MayaVerse Infotech Private Limited in Udaipur is seeking a Sales Support Specialist to assist the sales team with day-to-day operational tasks, including quotes, proposals, and CRM upkeep.

The role emphasizes client communication, lead follow-up, order tracking, and post-sale support to drive customer satisfaction and repeat business.

Candidates with strong customer service, communication, and analytical skills will thrive in this hands-on, on-site position.

Qualifications

• Strong customer service and customer satisfaction skills to handle inquiries, resolve issues, and support long-term client relationships.
• Clear and professional written and verbal communication for internal coordination and client interactions.
• Solid sales operations skills to manage CRM entries, documentation, sales tracking, and coordination of proposals and orders.
• Good analytical skills to interpret sales data, identify trends, and support reporting and process improvement.
• Basic proficiency in MS Office or Google Workspace and familiarity with CRM tools is beneficial.
• A diploma or bachelor’s degree in business, commerce, management, or related field with prior sales support or customer-facing experience is advantageous.

Responsibilities

• Prepare quotes and proposals for client inquiries.
• Maintain sales records and CRM data for accurate forecasting.
• Coordinate with internal teams to ensure timely responses to client inquiries.
• Generate basic reports and analyze sales trends to inform decisions.
• Support post-sale activities to promote customer satisfaction and retention.

Skills

Customer Service

Communication

Sales Operations

Analytical Skills

MS Office / Google Workspace

CRM tools

Time management

Education

Diploma or Bachelor’s degree in business, commerce, management or related field

Tools

CRM tools

MS Office / Google Workspace

Job description

Company Description

MayaVerse Infotech Private Limited is a multi-disciplinary business solutions company that helps brands and organizations launch, operate, and scale in the digital age. The company provides end-to-end support across e-commerce, IT services, business process outsourcing, knowledge process outsourcing, and specialized consulting. Acting as an extended growth partner, MayaVerse manages brand setup, digital infrastructure, day-to-day operations, and performance optimization. With a focus on practical, result-driven execution, the team supports both startups and established businesses in improving efficiency, decision-making, and measurable growth. Clients benefit from a single partner delivering integrated solutions tailored to their goals.

Role Description

The Sales Support Specialist is a full-time, on-site role based in Udaipur. This role assists the sales team with day-to-day operational support, including preparing quotes and proposals, maintaining sales records and CRM data, and coordinating with internal teams to ensure timely responses to client inquiries. The specialist helps manage customer communication, follows up on leads, tracks order status, and supports post-sale activities to promote customer satisfaction and retention. Responsibilities also include generating basic reports, analyzing sales trends, supporting documentation and presentations for client meetings, and ensuring smooth execution of sales processes across MayaVerse’s service lines.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and support long-term client relationships.
• Candidates should possess clear and professional Communication skills, including written and verbal communication, for internal coordination and client interactions.
• Candidates should possess solid Sales Operations skills to manage CRM entries, documentation, sales tracking, and coordination of proposals and orders.
• Candidates should possess good Analytical Skills to interpret sales data, identify trends, and support performance reporting and process improvement.
• Relevant skills such as basic proficiency in MS Office or Google Workspace, familiarity with CRM tools, and strong organizational and time management abilities are beneficial.
• A diploma or bachelor’s degree in business, commerce, management, or a related field, and prior experience in sales support or customer-facing roles will be an advantage.