Sales Support Manager

Dhiti Services; India; Remote; INR 600,000 - 900,000; Full time

Job summary

Dhiti Services is hiring a Sales Support Manager for a full-time remote role. You will oversee daily sales support, coordinate with sales and customer service, and ensure precise documentation and reporting.

The role emphasizes data monitoring, process improvements, and tool/resource development to boost team effectiveness. Candidates should bring strong sales operations, customer service, and analytical skills, with experience in remote or distributed environments.

Qualifications

• Bachelor's degree in business or related field is preferred.
• Strong sales operations and pipeline management experience.
• Excellent customer service and communication abilities.
• Analytical mindset with data interpretation and reporting skills.
• Organizational and time-management capabilities for multiple tasks.

Responsibilities

• Oversee day-to-day sales support operations remotely.
• Coordinate with sales and customer service teams for inquiries.
• Ensure accurate documentation and reporting of activities.
• Identify process improvements and support tool development.
• Maintain high-quality standards across all support interactions.

Skills

Sales Operations

Customer Service

Analytical Skills

Organizational Skills

Education

Bachelor's degree in business or related

Tools

CRM tools

Spreadsheets

Reporting software

Job description

Company Description

Dhiti Services specializes in training individuals who are new to desk-based work and preparing them for operational roles that businesses depend on. The company focuses on data, customer support, quality, and back-office operations, ensuring each function is managed with discipline and attention to detail. Dhiti Services builds teams that help organizations streamline processes and deliver consistent service. The company emphasizes practical training, reliable performance, and a culture of care in its operations.

Role Description

The Sales Support Manager is a full-time remote role responsible for overseeing and enhancing the sales support function. This role includes managing day-to-day sales operations, coordinating with sales and customer service teams, and ensuring accurate documentation and reporting. The Sales Support Manager will monitor data related to sales activities, identify process improvements, and support the creation of tools and resources that help sales teams perform effectively. The role also involves handling customer inquiries related to sales support, aligning support processes with business goals, and maintaining high-quality standards across all support interactions.

Qualifications

• Candidates should possess strong Sales and Sales Operations skills to manage pipelines, reporting, and coordination with sales teams.
• Candidates should possess solid Customer Service and Communication skills to handle inquiries, resolve issues, and collaborate across teams.
• Candidates should possess effective Analytical Skills to interpret data, monitor performance, and recommend process improvements.
• Candidates should possess organizational and time management abilities to prioritize tasks and manage multiple support activities.
• Experience in sales support, operations, or related fields is beneficial, preferably in a remote or distributed work environment.
• Comfort with productivity and CRM tools, along with proficiency in spreadsheets and reporting software, is advantageous.
• A bachelor’s degree in business, communications, or a related discipline, or equivalent practical experience, is preferred.