Sales Support Executive

SmartRecruiters, Inc.; Navi Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Eurofins Analytical Services (India Pvt Ltd) in Navi Mumbai seeks a Sales Support specialist to assist the sales team with order troubleshooting, data and guides, and sales tracking. You will stay aligned with account managers to develop targeted sales strategies and ensure timely responses to customer requests.

The role focuses on monitoring performance indicators, keeping records of sales trends, and suggesting process improvements to enhance customer experience and revenue growth.

Qualifications

• Bachelor’s or Master’s degree in Chemistry, Analytical Chemistry, Food Technology, Biochemistry, or a related scientific discipline.

Responsibilities

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Skills

Troubleshooting

Sales support

Data analysis

Customer service

Communication

Education

Chemistry/Analytical Chemistry degree

Job description

Eurofins Analytical Services (India Pvt Ltd) is part of the global Eurofins Scientific network, one of the world’s leading organizations in laboratory testing and analytical services. The company operates across multiple sectors including food and feed testing, pharmaceuticals, agrochemicals, environmental analysis, and consumer product safety.

In India, Eurofins Analytical Services provides end-to-end laboratory testing solutions for industries such as food processing, export, hospitality, and retail. The company specializes in advanced analytical chemistry and microbiological testing using state-of-the-art instrumentation and internationally recognized methods.

Job Description

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Provide data and guides to help the sales team
• Develop and monitor performance indicators
• Manage sales tracking tools and report on important information
• Keep record of sales trends
• Liaise with account managers to develop specific sales strategies
• Stay up-to-date with new product and feature launches and ensure sales team is on board
• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Suggest sales process improvements

Qualifications

Bachelor’s or Master’s degree in Chemistry, Analytical Chemistry, Food Technology, Biochemistry, or a related scientific discipline.