Sales support executive

Multidimensions; Navi Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Multidimensions in Navi Mumbai is seeking a proactive Sales Support Executive to assist our sales and customer service teams, manage customer communications, monitor outstanding payments, and maintain precise sales records to ensure smooth order processing.

The role involves handling customer queries and complaints professionally, processing orders efficiently, and supporting the sales team with day-to-day activities while coordinating with internal teams for timely delivery.

Qualifications

• Graduate with 6 months to 2 years of相关 experience in sales support or customer service.
• Strong communication and customer service skills are required.
• Proficiency in MS Office and basic CRM familiarity is preferred.

Responsibilities

• Follow up with customers regarding outstanding payments and orders.
• Handle customer feedback, queries, and complaints professionally.
• Ensure high levels of customer satisfaction through timely support.
• Process customer orders accurately and efficiently.
• Conduct cold calls to introduce products/services and generate new sales leads; maintain data in CRM systems.
• Coordinate with internal teams for smooth order execution and prepare reports.

Skills

Communication

Customer service

Multi-tasking

Organizational skills

Problem-solving

Education

Graduate

Tools

Zoho CRM

TCS iON

Job description

Location: Navi Mumbai

Qualification: Graduate

Experience: 6 Months – 2 Years

Compensation: 2.4 LPA – 3.6 LPA

Preferred Location: Candidates currently residing in Navi Mumbai

About the Role :

We are looking for a proactive Sales Support Executive to support our sales and customer service functions. The role involves managing customer communications, monitoring outstanding payments, maintaining accurate sales records, and ensuring smooth order processing.

Key Responsibilities :

• Follow up with customers regarding outstanding payments.
• Handle customer feedback, queries, and complaints professionally.
• Ensure high levels of customer satisfaction through timely support.
• Process customer orders accurately and efficiently.
• Conduct cold calls to prospective customers to introduce products/services and generate new sales leads. Maintain sales and customer data in Zoho CRM and TCS iON.
• Coordinate with internal teams for smooth order execution. Prepare reports and maintain operational documentation.
• Support the sales team with day-to-day operational activities.

Skills Required:

• Good communication and customer service skills.
• Basic knowledge of MS Office applications.
• Familiarity with CRM software is an added advantage.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks effectively.