Sales Support Executive

Alaris Aerospace Systems India; Delhi; Remote; INR 800,000 - 1,200,000; Full time

Job summary

Alaris Aerospace Systems India seeks an AOG Coordinator to support aircraft spare parts sales with a sharp focus on urgent AOG requirements. You will handle RFQs, source parts, price FMV, follow up quotations, and drive order conversion while coordinating with suppliers and customers.

Ideal candidates combine aviation knowledge with strong sales and coordination skills, and can manage multiple time-sensitive requests in a remote work setup with initial training in Delhi NCR.

Qualifications

• B.E./B.Tech/Diploma in Aeronautical, Aerospace, Aviation, or related field.
• Experience in aircraft parts sales, AOG support, or aviation procurement is preferred.
• Strong understanding of aviation spare parts and aftermarket processes.
• Excellent negotiation and customer relationship skills.

Responsibilities

• Handle and respond to RFQs, especially urgent AOG requirements.
• Source aircraft spare parts and obtain competitive pricing and availability.
• Prepare quotations and drive RFQ-to-order conversion.
• Conduct FMV assessments and market research to support pricing.
• Maintain CRM records of RFQs, quotations, and sales pipeline.
• Coordinate with Procurement, Operations, Logistics, and internal teams for order fulfillment.
• Track AOG orders and communicate availability and delivery status to customers.

Skills

Aviation knowledge

Sales & coordination

RFQ handling

FMV pricing

Customer relations

Part numbers knowledge

Excel/CRM/ERP

Education

B.E./B.Tech/Diploma in Aeronautical/Aerospace/Aviation

Tools

MS Excel/Office

CRM/ERP systems

Job description

Location: Remote (Initial training in Delhi NCR)

Shift Timings: Monthly rotational – 8:00 AM–4:00 PM OR 11:00 PM–7:00 AM IST

Weekly Offs: 2 rotational week-offs

Education: B.E./B.Tech/Diploma in Aeronautical / Aerospace / Aviation Engineering or related field

About Company

Alaris Aerospace Systems is an aerospace partner dedicated to helping airlines navigate complexity, source the right parts, and achieve sustainable operational uptime. We are an aftermarket aircraft parts distributor and asset manager with a global footprint serving over 300 airlines and MRO customers, headquartered in South Florida with warehouses and offices in Europe, Middle East, and Asia. Alaris is an Aviation Suppliers Association (ASA) accredited company that specializes in the aftermarket distribution of airframe and engine components for commercial and regional aircraft.

Role Overview

We are looking for an AOG Coordinator to support the sales of aircraft spare parts in the aviation aftermarket, with a strong focus on urgent AOG (Aircraft on Ground) requirements.

The role involves handling customer RFQs, sourcing aircraft parts, pricing and FMV assessment, quotation follow-ups, order conversion, and coordinating order fulfilment. The ideal candidate should combine aviation technical knowledge with strong sales and coordination skills.

Key Responsibilities

• Handle and respond to customer RFQs, particularly urgent AOG requirements from airlines, MROs, aircraft operators, and aviation customers.
• Understand aircraft part requirements including Part Numbers (P/N), quantity, condition, availability, and delivery timelines.
• Coordinate with suppliers to source aircraft spare parts and obtain competitive pricing and availability.
• Prepare and follow up on quotations and drive RFQ-to-order conversion.
• Conduct Fair Market Value (FMV) assessments and market research to support pricing and margin decisions.
• Build and maintain relationships with customers, suppliers, MROs, airlines, and industry partners.
• Manage purchase and sales orders, ensuring accurate processing and timely fulfillment.
• Coordinate with Procurement, Operations, Logistics, and other internal teams for smooth order execution.
• Track AOG orders and ensure timely communication with customers regarding availability, shipment, and delivery status.
• Maintain accurate CRM records of RFQs, quotations, customer interactions, opportunities, and sales pipeline.
• Monitor aviation aftermarket trends and identify new customers and business opportunities.

Required Skills

• Strong understanding of aviation/aerospace and aircraft spare parts.
• Knowledge of AOG requirements and aviation aftermarket processes.
• Strong sales, negotiation, follow-up, and customer relationship management skills.
• Ability to understand aircraft Part Numbers and technical requirements.
• Strong commercial understanding of pricing, margins, and FMV.
• Excellent communication and coordination skills.
• Ability to manage multiple time-sensitive requirements.
• Proficiency in MS Excel/Office; CRM/ERP experience is preferred.

Educational & Experience Requirements

• B.E./B.Tech/Diploma in Aeronautical, Aerospace, Aviation, or related engineering discipline.
• Experience in aircraft parts sales, AOG support, aviation aftermarket, MRO, aviation procurement, or aerospace sales will be preferred.
• Candidates with strong aviation/aeronautical knowledge and good commercial aptitude may also be considered.

Why Join Us?

This role offers an opportunity to build strong hands‑on exposure to AOG operations, aircraft spare parts, aviation supply chain, supplier coordination, and global aviation support, while working closely with key stakeholders across the aviation ecosystem.