Customer And Sales Support Coordinator

Magnetic Group; India; Presencial; INR 350.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Company events

Movie nights

Descripción de la vacante

Magnetic Group's Magnetic Trading unit in New Delhi seeks a Customer & Sales Support Coordinator to join its global aviation team. You will oversee purchase orders and shipments, coordinate with suppliers and customers, and ensure on-time delivery while maintaining high service levels.

The role requires aviation industry experience, strong English communication, and proficiency with MS Office/ERP/CRM. You will support sales staff daily and help resolve issues, contributing to a fast-growing,

Formación

• Experience in aviation sales or purchasing (MRO/airline/repair shop) is required.
• Excellent spoken and written English.
• Strong IT skills with MS Office, ERP/CRM systems.

Responsabilidades

• Monitor received requests and purchase orders to ensure on-time completion.
• Organize shipments and file orders, proformas and related paperwork with the sales team and manager.
• Communicate daily with suppliers, logistics, and finance to track tasks.
• Issue invoices to customers in a timely manner.
• Maintain high levels of customer satisfaction through professional service.
• Assist sales staff with daily tasks and resolve customer issues as needed.
• Ensure all activities comply with internal policies and guidelines.

Conocimientos

English fluency

Customer service

Multitasking

Time management

Communication

Team collaboration

Herramientas

MS Office

ERP

CRM

Quantum (advantage)

Descripción del empleo

Job Description

Magnetic Trading (part of Magnetic Group) provides total technical care aviation services, offering repair, overhaul, exchange, and outright options for a variety of aircraft types, with a focus on Airbus and Boeing models.

Our main services include spare parts, components, and material supply; airframe & engine spare parts solutions; repair management programs; logistics and distribution; and a total asset management program.

As part of our global business expansion strategy, we are looking for a Customer & Sales Support Coordinator to join our Trading team in New Delhi, India.

Main responsibilities

• Monitor received requests and active purchase orders, and make sure that orders are completed on time
• Organizing shipments, filing information in internal systems (orders, proformas, etc.), preparing needed paperwork, and other tasks agreed upon with sales staff and direct manager
• Monitoring daily all received tasks (communication with suppliers, logistics companies, finance dep, etc.)
• Issuing invoices to customers
• Ensuring a high level of customer satisfaction through excellent service
• Helping sales staff with daily activities, helping solve problems with customers if needed
• Ensure that all tasks are carried out in compliance with established internal policies and guidelines

Main Requirements

• Previous experience in sales or purchasing in the aviation sector, (MRO, airline, repair shop) is must
• Very good verbal and written knowledge of English
• Ability to work with various IT systems (MS Office, ERP, CRM, etc)
• Goal-driven and proactive attitude, persuasiveness, stress tolerance
• Friendly and engaging personality, so that you can be part of the international Sales team
• Excellent time management and organizational skills
• Accuracy and attention to detail
• Ability to multitask and remain helpful and polite at all times
• Experience working with Quantum is considered as advantage

What We Offer

• Opportunity to work in one of the most attractive and fast-growing global industries in the world – aviation
• A fast track to both personal and professional growth in a challenging and rewarding environment
• A great team with diverse backgrounds and true aviation fans
• A culture of trust that empowers you
• A range of perks like health insurance, company events, movie nights, and more