Sales & Support Engineer

Yoga Neram Healthtech; Chennai District; On-site; INR 260,000 - 380,000; Full time

Job summary

Yoga Neram Healthtech is seeking a mobile-friendly customer support associate in Chennai to handle queries via calls and CRM, explain membership plans, and convert leads by highlighting yoga program benefits. You will maintain CRM records, follow up on interested customers, and coordinate with internal teams to ensure smooth onboarding and exceptional service.

The role emphasizes strong Tamil language skills, English communication, and a customer-focused, target-driven mindset in a fast-paced

Qualifications

• Strong communication skills in Tamil (mandatory) and English.
• Experience in connecting with customers and explaining membership plans.
• Ability to handle calls and use CRM tools to manage leads.

Responsibilities

• Handle customer queries through calls and CRM system
• Connect with potential and existing customers to explain Yoga Neram membership plans
• Convert leads into customers by communicating the benefits of yoga programs
• Provide information regarding pricing, sessions, and offers
• Maintain and update customer details in the CRM system
• Follow up with interested customers and ensure lead conversion
• Address customer concerns and provide quick resolutions
• Coordinate with internal teams for onboarding and support
• Ensure a positive and engaging customer experience at all times

Skills

Tamil (mandatory)

English

Interpersonal skills

CRM proficiency

Sales knowledge

Communication skills

Lead follow-up

Customer-centric

Fast learner

Tools

CRM systems

Job description

Role & responsibilities

• Handle customer queries through calls and CRM system
• Connect with potential and existing customers to explain Yoga Neram membership plans
• Convert leads into customers by effectively communicating the benefits of our yoga programs
• Provide timely and accurate information regarding pricing, sessions, and offers
• Maintain and update customer details in the CRM system
• Follow up with interested customers and ensure lead conversion
• Address customer concerns and provide quick resolutions
• Coordinate with internal teams for smooth onboarding and support
• Ensure a positive and engaging customer experience at all times

Preferred candidate profile

• Strong communication skills in Tamil (mandatory) and English
• Good interpersonal skills with the ability to connect and build rapport with customers
• Basic understanding of sales and customer support processes
• Comfortable handling calls and CRM tools
• Ability to clearly explain membership plans and services
• Strong follow-up skills with a target-oriented mindset
• Patient, friendly, and customer-focused attitude
• Interest in yoga, wellness, or health-related services is an added advantage
• Ability to handle multiple customer interactions efficiently
• Willingness to learn and adapt in a fast-paced startup environment