Sales Support Coordinator - Commercials, Operations, Portfolio Management - 1-4 Years - Indore

Worldpay India Pte Ltd; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Global Payments in India is seeking a Partner Management Support professional to back the UK Partner Managers across SME, Business Development, and Partner Management, ensuring timely actions and clear communication. You will collaborate with cross-functional teams and help onboard partners, process applications, and deliver governance activities.

The role emphasizes accurate documentation, CRM usage, and a customer-first mindset.

Qualifications

• 1–4 years in partner operations, sales support, account coordination, or customer success.
• Experience supporting UK/Ireland or EMEA markets is a plus.
• Bachelor’s degree in a related field or equivalent practical experience.

Responsibilities

• Support UK Partner Managers with SME, Business Development, and Partner Management activities.
• Attend and document conference calls with partners/merchants; track actions to closure.
• Route leads to UK field sellers and IP tele sales teams to enable follow‑up and negotiations.
• Resolve partner and merchant queries via email and phone with first‑time resolution.
• Coordinate with Operations, Risk, Product, and Technical Support to resolve issues.
• Prepare and deliver reports to UK stakeholders.
• Assist onboarding of partner merchants with payment solution integrations.
• Governance activities including CDDs, NDAs, VRM with timelines.
• Log activities in Salesforce and other internal tools; maintain records.
• Execute ad-hoc operational tasks meeting SLAs.

Skills

Partner management

Sales support

Account coordination

Customer success

EMEA market knowledge

Education

Bachelor’s degree in Business, Commerce, Finance, IT, or related field

Tools

Salesforce

Siebel

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a APAC Default SG&A team and help shape the future of global commerce.

What you’ll own

Partner Management Support, Provide ongoing support to UK Partner Managers (SME, Business Development, Partner Management) across assigned partner accounts. Attend and document conference calls with new and existing partners/merchants alongside Partner Managers; track actions to closure. Create and route leads to UK field sellers and IP tele sales teams to enable commercial follow-up and negotiations. Partner and Merchant Query Resolution. Handle partner and merchant queries via email and phone, aiming for first-time resolution and clear, timely communication. Liaise with cross-functional teams within Worldpay (e.g., Operations, Risk, Product, Technical Support) to resolve issues and communicate outcomes. Prepare and deliver recurring and ad-hoc reports to UK stakeholders. Integration and Onboarding Support partner merchants with payment solution integrations, coordinating with internal technical resources where required. Process manual partner/agent applications and ensure accurate, complete documentation for deals closed by partners. Governance and Compliance, Complete and track partner governance activities including CDD (Customer Due Diligence), NDAs, and VRM (Vendor Risk Management) in line with policy and timelines. Tools and Systems, Utilize Salesforce and other internal tools to log activities, manage pipelines, track cases, and maintain accurate records. Ad-Hoc Initiatives, Execute operational tasks that cannot be automated, ensuring quality, accuracy, and adherence to SLAs.

What you’ll bring

Experience 1-4 years in partner operations, sales support, account coordination, or customer success within payments, fintech, or SaaS preferred. Experience supporting UK/Ireland or EMEA markets is a plus.

Skills

Strong communication skills (written and verbal) with a customer-first mindset. Proficiency with CRM and case management tools (Salesforce required; Siebel nice to have). Solid organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines. Analytical mindset with attention to detail for reporting and documentation. Ability to collaborate effectively across functions and time zones. Knowledge Understanding of payment processing, integrated payments/ISV ecosystems, and merchant onboarding workflows is advantageous. Familiarity with governance processes (CDD, NDA, VRM) preferred.

Education

Bachelor’s degree in Business, Commerce, Finance, IT, or related field (or equivalent practical experience).

Key Success Metrics

First-time resolution rate and response SLAs for partner/merchant queries. Accuracy and timeliness of governance (CDD/NDA/VRM) completion. Quality and punctuality of reporting to UK stakeholders. Partner and merchant satisfaction scores and feedback. Effective coordination of integration and application processing.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Global Payments Overview

Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are - or wherever you want to be, we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].