Sales Support Coordinator - Commercials, Operations, Portfolio Management - 1-4 Years - Indore

Global Payments; Indore District; Sur place; INR 600 000 - 1 200 000; Plein temps

Résumé du poste

Global Payments in India is seeking a proactive Partner Operations Associate to support UK Partner Managers across partner accounts. You will attend calls, document actions, and route leads to field teams for timely follow‑up, while handling partner and merchant queries to achieve first‑time resolution.

You will collaborate with Ops, Risk, Product and Technical Support to resolve issues, deliver reports to UK stakeholders, and support onboarding and governance tasks (CDD/NDAs/VRM) with strong

Qualifications

• 1–4 years in partner operations, sales support, or customer success in payments/fintech/SaaS.
• Experience supporting UK/Ireland or EMEA markets is a plus.
• Proficiency with CRM and case management tools (Salesforce required; Siebel is a plus).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.

Responsabilités

• Partner Management Support across assigned partner accounts and onboarding.
• Attend and document conference calls with UK Partner Managers; track actions to closure.
• Create and route leads to UK field sellers and IP tele sales teams for follow‑up.
• Governance and Compliance: complete and track CDD, NDAs, and VRM per policy.
• Prepare and deliver recurring/ad‑hoc reports to UK stakeholders.

Connaissances

Strong communication

CRM & case management

Cross-functional collaboration

Prioritization & time management

Attention to detail

Formation

Bachelor's degree in Business/Commerce/Finance/IT

Outils

Salesforce

Siebel (nice to have)

Description du poste

Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a APAC Default SG&A team and help shape the future of global commerce.What you’ll ownPartner Management Support, Provide ongoing support to UK Partner Managers (SME, Business Development, Partner Management) across assigned partner accounts. Attend and document conference calls with new and existing partners/merchants alongside Partner Managers; track actions to closure. Create and route leads to UK field sellers and IP tele sales teams to enable commercial follow‑up and negotiations.Partner and Merchant Query Resolution. Handle partner and merchant queries via email and phone, aiming for first‑time resolution and clear, timely communication. Liaise with cross‑functional teams within Worldpay (e.g., Operations, Risk, Product, Technical Support) to resolve issues and communicate outcomes. Prepare and deliver recurring and ad‑hoc reports to UK stakeholders.Integration and Onboarding Support partner merchants with payment solution integrations, coordinating with internal technical resources where required. Process manual partner/agent applications and ensure accurate, complete documentation for deals closed by partners.Governance and Compliance, Complete and track partner governance activities including CDD (Customer Due Diligence), NDAs, and VRM (Vendor Risk Management) in line with policy and timelines.Tools and Systems, Utilize Salesforce and other internal tools to log activities, manage pipelines, track cases, and maintain accurate records.Ad‑Hoc Initiatives, Execute operational tasks that cannot be automated, ensuring quality, accuracy, and adherence to SLAs.What you'll bringExperience1–4 years in partner operations, sales support, account coordination, or customer success within payments, fintech, or SaaS preferred. Experience supporting UK/Ireland or EMEA markets is a plus.Skills Strong communication skills (written and verbal) with a customer‑first mindset. Proficiency with CRM and case management tools (Salesforce required; Siebel nice to have).Solid organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines. Analytical mindset with attention to detail for reporting and documentation. Ability to collaborate effectively across functions and time zones.Knowledge Understanding of payment processing, integrated payments/ISV ecosystems, and merchant onboarding workflows is advantageous. Familiarity with governance processes (CDD, NDA, VRM) preferred.EducationBachelor’s degree in Business, Commerce, Finance, IT, or related field (or equivalent practical experience).Key Success MetricsFirst‑time resolution rate and response SLAs for partner/merchant queries.Accuracy and timeliness of governance (CDD/NDA/VRM) completion.Quality and punctuality of reporting to UK stakeholders.Partner and merchant satisfaction scores and feedback.Effective coordination of integration and application processing.Be part of a growing IP function shaping partner success across the UK & Ireland.Work cross‑functionally with commercial, technical, and operational teams.Develop domain expertise in integrated payments and partner management.About the teamOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.#LI-HARINIS