Sales Support Coordinator - Commercials, Operations, Portfolio Management - 1-4 Years - Indore

Global Payment Holding Company; Indore District; On-site; INR 550,000 - 900,000; Full time

Job summary

Global Payment Holding Company invites professionals to join a role supporting APAC/UK partner operations and on-boarding of merchants. You will collaborate with cross‑functional teams across Operations, Risk, Product, and Technical Support to resolve partner queries and drive governance compliance.

Ideal candidates bring 1–4 years in partner operations or sales support in payments or SaaS, with strong communication and CRM proficiency. This role offers global exposure and growth opportunities.

Qualifications

• Bachelor's degree in Business, Commerce, Finance, IT, or related field (or equivalent practical experience).
• Experience in payments/fintech or SaaS is a plus.
• UK/Ireland/EMEA market knowledge is advantageous.

Responsibilities

• Support UK/EMEA partner managers and document conference calls.
• Handle partner/merchant queries by email and phone with fast resolution.
• Assist with onboarding and ensure complete documentation for deals closed by partners.
• Manage governance activities including CDD, NDAs, and VRM in line with policy.
• Log activities, cases, and pipelines in Salesforce and other internal tools.

Skills

Partner operations

Customer support

Communication skills

CRM tools

Time management

Education

Bachelor's degree

Tools

Salesforce

Siebel

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We're looking for a APAC Default SG&A team and help shape the future of global commerce.

What you'll own

• Partner Management Support, Provide ongoing support to UK Partner Managers (SME, Business Development, Partner Management) across assigned partner accounts. Attend and document conference calls with new and existing partners/merchants alongside Partner Managers; track actions to closure. Create and route leads to UK field sellers and IP tele sales teams to enable commercial follow‑up and negotiations.
• Partner and Merchant Query Resolution. Handle partner and merchant queries via email and phone, aiming for first‑time resolution and clear, timely communication. Liaise with cross‑functional teams within Worldpay (e.g., Operations, Risk, Product, Technical Support) to resolve issues and communicate outcomes. Prepare and deliver recurring and ad‑hoc reports to UK stakeholders.
• Integration and Onboarding Support partner merchants with payment solution integrations, coordinating with internal technical resources where required. Process manual partner/agent applications and ensure accurate, complete documentation for deals closed by partners.
• Governance and Compliance, Complete and track partner governance activities including CDD (Customer Due Diligence), NDAs, and VRM (Vendor Risk Management) in line with policy and timelines.
• Tools and Systems, Utilize Salesforce and other internal tools to log activities, manage pipelines, track cases, and maintain accurate records.
• Ad‑Hoc Initiatives, Execute operational tasks that cannot be automated, ensuring quality, accuracy, and adherence to SLAs.

What you'll bring

• Experience1-4 years in partner operations, sales support, account coordination, or customer success within payments, fintech, or SaaS preferred. Experience supporting UK/Ireland or EMEA markets is a plus.
• Skills Strong communication skills (written and verbal) with a customer‑first mindset. Proficiency with CRM and case management tools (Salesforce required; Siebel nice to have).Solid organizational skills with the ability to prioritize, manage multiple tasks, and meet deadlines. Analytical mindset with attention to detail for reporting and documentation. Ability to collaborate effectively across functions and time zones.
• Knowledge Understanding of payment processing, integrated payments/ISV ecosystems, and merchant onboarding workflows is advantageous. Familiarity with governance processes (CDD, NDA, VRM) preferred.

Education

Bachelor's degree in Business, Commerce, Finance, IT, or related field (or equivalent practical experience).

Key Success Metrics

• First‑time resolution rate and response SLAs for partner/merchant queries.
• Accuracy and timeliness of governance (CDD/NDA/VRM) completion.
• Quality and punctuality of reporting to UK stakeholders.
• Partner and merchant satisfaction scores and feedback.
• Effective coordination of integration and application processing.
• Be part of a growing IP function shaping partner success across the UK & Ireland.
• Work cross‑functionally with commercial, technical, and operational teams.
• Develop domain expertise in integrated payments and partner management.

About the team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.