ServiceNow Developer - 7+ Years - Bangalore/Pune

Global Payments; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Global Payments is seeking a Senior ServiceNow Developer to design, develop, configure, and enhance the ServiceNow platform. You will build and maintain solutions across CSM, HRSD, ECP, ITSM, and other ServiceNow products, delivering scalable applications aligned with business goals.

You will integrate with REST and SOAP, use Flow Designer and UI policies, and participate in SAFe Agile ceremonies. Strong problem-solving, communication, and collaboration with Architects and Product Owners are

Qualifications

• 7+ years of ServiceNow development experience.
• Experience with Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Center Pro (ECP), IT Service Management (ITSM).
• Experience building and supporting integrations using REST and SOAP APIs.
• Experience working within SAFe Agile delivery frameworks.

Responsibilities

• Design, develop, configure, and enhance the ServiceNow platform.
• Build and maintain solutions across CSM, HRSD, ECP, and ITSM products.
• Develop integrations using REST and SOAP APIs.
• Configure Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and Service Catalog solutions.
• Perform code reviews and promote development standards, security, and platform governance.
• Troubleshoot and resolve platform defects, performance issues, and production incidents.
• Produce and maintain technical documentation and knowledge transfer materials.

Skills

JavaScript

ServiceNow scripting

Flow Designer

IntegrationHub

REST APIs

SOAP APIs

SAFe Agile

Problem solving

Communication skills

Tools

ServiceNow

IntegrationHub

Flow Designer

REST

SOAP

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments.

We’re looking for a ServiceNow Engineer to join the ever evolving GEO - OPS - ITSM - India Corp and help shape the future of global commerce.

What you’ll own

We are seeking an experienced Senior ServiceNow Developer to design, develop, configure, and enhance the ServiceNow platform in alignment with business and customer requirements. The successful candidate will have strong technical expertise across ServiceNow products, a passion for delivering high-quality solutions, and the ability to work effectively within a SAFe Agile environment. This role requires a developer who can contribute to solution design and build scalable, maintainable applications that support Global Payments' digital transformation objectives. Design, develop, configure, and customize ServiceNow applications and workflows to meet business requirements. Build and maintain solutions across Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Centre Pro (ECP), and other ServiceNow products. Contribute to solution design, technical architecture, and platform best practices. Develop and maintain integrations using REST, SOAP, Integration Hub, and other ServiceNow integration technologies. Configure Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and Service Catalog solutions. Participate in Agile ceremonies and work within a SAFe Agile delivery model. Perform code reviews and promote development standards, security, and platform governance. Troubleshoot and resolve platform defects, performance issues, and production incidents. Produce and maintain technical documentation and knowledge transfer materials. Collaborate with Product Owners, Architects, and Platform Administrators to deliver business value. Stay current with ServiceNow roadmaps, features and industry best practices.

What you'll bring

7+ years of ServiceNow development experience. Strong experience with: Customer Service Management (CSM) HR Service Delivery (HRSD) Employee Centre Pro (ECP) IT Service Management (ITSM) Experience with additional ServiceNow products such as: Financial Services Operations (FSO) Legal Service Delivery (LSD) Proficiency in JavaScript, ServiceNow scripting, Flow Designer, IntegrationHub Experience building and supporting integrations using REST and SOAP APIs. Understanding of ServiceNow data model, CMDB, ACLs, security, and platform performance best practices. Experience working within SAFe Agile delivery frameworks. Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and stakeholder engagement skills. Ability to work independently while contributing effectively within cross-functional teams. Ability to coach Junior ServiceNow Developers and colleagues. Be an advocate for best practise and right first-time approach, developing reusable, user experience-focussed solutions that utilize Out of the Box platform features and scripts where possible as a primary development method.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Certified Implementation Specialist (CSM, HRSD, or FSO preferred)
• SAFe Practitioner or SAFe Agilist certification (desirable)

Nice to Have

• Experience with AI-powered ServiceNow capabilities including Virtual Agent, Predictive Intelligence, and Now Assist.
• Exposure to DevOps practices, source control, CI/CD, and Automated Test Framework (ATF).
• Experience working within large enterprise or global environments.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

#LI-HARINIS

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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EEOC Statement:

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].