Sales Support Coordinator

Easa Saleh Al Gurg Group (ESAG); Chennai; On-site; INR 300,000 - 500,000; Full time

Job summary

Easa Saleh Al Gurg Group (ESAG) is seeking a proactive candidate to handle sales orders, quotations, and customer communications. The role involves providing order acknowledgements, delivering updates, and coordinating with internal teams to ensure smooth execution of orders.

The ideal candidate will be a graduate with 1–4 years of experience, proficient in SAP and MS Office, with excellent written and verbal communication skills to support the sales team effectively.

Qualifications

• Graduate with 1–4 years of experience.
• Proficient in SAP.
• Strong written and verbal communication with good MS Office skills.

Responsibilities

• Prepare and submit sales orders/quotations daily.
• Provide order acknowledgements to customers.
• Give weekly delivery updates for non-stock orders.
• Handle customer queries via phone/walk-in promptly.
• Inform sales team of issues affecting execution of enquiries/orders.
• Provide sales and administrative support to the sales team.
• Coordinate with Credit/Logistics/other departments for order execution.
• Escalate issues to management for quicker resolution.
• Prepare weekly/monthly order status reports.
• Adhere to Quality, Health, Safety, and Environment processes.
• Seek process improvements and develop new procedures for efficiency.
• Perform other tasks as assigned by your reporting manager.

Skills

Excellent written and verbal comms

MS Office proficiency

Education

Any graduate with 1-4 yrs experience

Tools

SAP

Job description

Role & responsibilities

a) Preparing & Submitting sales orders/quotations on a daily basis

b) Providing an order acknowledgement to the customer for every customer order

c) Providing delivery updates to the customer on a weekly basis for non stock material orders

d) Attending to telephone/walk in and all other customer queries on a timely manner

e) Informing the sales team on a timely manner for any issues regarding to the execution of customer enquiries/quotations and orders

f) Providing sales and administrative support to sales team

g) Regular follow-ups with Credit/Logistics/Other departments for order execution

h) Escalate issues/queries to management on a timely manner for quicker resolutions

i) Preparing Weekly/Monthly order status reports

j) Adherence to processes & procedures related to Quality, Health, Safety and Environment System.

k) Adherence to processes & procedures / Improvement in existing processes & development of new processes leading to an efficient system.

l) Any other work assigned by your reporting manager/s

Preferred candidate profile

Qualification: Any graduate with 1-4 yrs experience

Skills :

• Excellent written and verbal communication skills
• Basic knowledge of MS Office
• Proficient in SAP