Sales Specialist

SuperErgo; India; Remote; INR 167,400 - 558,000; Full time

Job summary

A fast-growing D2C brand is seeking a Product Sales Specialist to manage customer accounts and drive sales in a remote role. Key responsibilities include maintaining customer relationships, understanding client needs, and supporting sales operations to meet targets. Candidates should have strong interpersonal skills, sales experience, and a Bachelor's in Business or Marketing. A mix of empathy, speed, and clarity is essential as you liaise with clients to ensure satisfaction while contributing to developing support systems. Competitive salary based on experience.

Qualifications

• Experience: 0 to 2 years in sales or related field.
• Ability to work in an early-stage startup environment.
• Familiarity with support tools like Whatsapp CRM, Shopify, or similar is a plus.

Responsibilities

• Manage end-to-end customer experience pre and post sales via email and phone calls.
• Coordinate with logistics and operations teams.
• Maintain brand-aligned tone in customer communications.
• Help build and improve FAQs and helpdesk flows.
• Track and report key customer issues to the team.

Skills

Excellent written and spoken English

Excellent interpersonal and relationship-building skills

Sales and Account Management experience

Proficiency in Sales Operations

Ability to work independently and remotely

Strong sense of ownership

Education

Bachelor's degree in Business, Marketing, or related field

Job description

This is a full-time remote role as Product Sales Specialist at SuperErgo. The Product Sales Specialist will be responsible for managing customer accounts, driving sales, providing excellent customer service, and handling sales operations. Daily tasks will include talking to potential clients, understanding their needs, offering suitable SuperErgo products, maintaining relationships with existing clients, and ensuring that sales targets are met.

As the face of SuperErgo for our customers, you must bring a mix of empathy, speed, and clarity to every conversation. You will also play a key role in improving support systems, SOPs, and customer happiness as we scale.

We are a fast-growing D2C brand. If you are someone who can take ownership and move fast, you'll thrive here.

Details

• Role: Full-time
• Joining: Immediate / 1 month
• Experience: 0 to 2 years
• Location: Remote
• Salary: ₹15,000 – ₹50,000 / month (depending on experience and communication skills)

Responsibilities

• Managing end-to-end customer experience pre and post sales via email, WhatsApp, and phone calls
• Coordinate internally with logistics and operations teams
• Maintain a consistent, brand-aligned tone in all customer communications
• Help build and improve FAQs, helpdesk flows, and support SOPs
• Track and report key customer issues and feedback to the team

Requirements

• Excellent written and spoken English
• Excellent interpersonal and relationship-building skills
• Sales and Account Management experience
• Proficiency in Sales Operations
• Ability to work independently and remotely
• Strong sense of ownership and ability to work in an early-stage startup environment
• Bachelor's degree in Business, Marketing, or related field

Nice to Have

• Experience in the similar industry is a definite plus
• Sales background from product-first / D2C companies
• Familiarity with support tools like Whatsapp CRM, Shopify, or similar
• Hindi or other regional language skills (for call support, if needed)