Sales Specialist

SGF FAB Industries; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

SGF FAB Industries in Bengaluru is seeking a Sales Service Engineer for on-site support of cranes, material handling equipment, and fabrications. You will install, commission, maintain, and repair systems at customer sites, ensuring uptime and safety.

You will diagnose issues, provide technical input to the sales team, prepare service reports, perform product demonstrations, and foster strong relationships with customers while adhering to safety standards and documenting activities.

Qualifications

• Strong technical skills in troubleshooting, maintenance, and repair of industrial cranes and material handling equipment.
• Experience in field service and technical support for mechanical and electrical systems in industrial environments.
• Effective communication skills for customer interaction, report writing, and coordination with cross-functional teams.
• Diploma or degree in Mechanical, Electrical, or Industrial Engineering (or related field).
• Hands-on experience with installation, commissioning, and servicing of EOT cranes, hoists, and related MHEs is highly desirable.
• Ability to interpret technical drawings, manuals, and specifications; familiarity with safety standards and compliance requirements.
• Willingness to travel to customer sites and work in industrial settings; strong problem-solving and time-management abilities.
• Proficiency in basic computer applications for documentation, reporting, and communication.

Responsibilities

• Provide technical support and field service for cranes, material handling equipment, and industrial fabrications, including installation, commissioning, maintenance and repair at customer locations.
• Diagnose and troubleshoot equipment issues, and coordinate with internal teams to ensure timely resolution and spare parts availability.
• Prepare service reports and support sales efforts with technical inputs, conduct product demonstrations, and maintain strong relationships with customers.
• Adhere to safety standards and document service activities, and collect feedback to drive product and service improvements.

Skills

Troubleshooting cranes

Maintenance expertise

Repair of MHEs

Education

Diploma in Mechanical/Electrical/Industrial Engineering

Job description

Company Description

SGF FAB Industries is a Bengaluru-based sole proprietorship founded in 1996, specializing in the manufacturing and supply of cranes, material handling equipment, and industrial fabrications. The company is known for high-quality, reliable products offered at competitive prices, produced using premium materials sourced from trusted vendors. Its product portfolio includes Single and Double Girder EOT Cranes, material handling cage lifts, overhead traveling lifts, transfer trolleys, hoists, gantry cranes, underslung cranes, jib cranes, and other industrial MHEs. SGF FAB Industries also delivers industrial structures, general fabrication, and erection services, with both standardized and customized solutions tailored to client requirements. All products undergo stringent quality testing under experienced quality controllers and third-party auditors before dispatch.

Role Description

The Sales Service Engineer is a full-time, on-site role based in Bengaluru. This role involves providing technical support and field service for cranes, material handling equipment, and industrial fabrications, including installation assistance, commissioning, maintenance, and repair activities at customer locations. The Sales Service Engineer will diagnose and troubleshoot equipment issues, recommend solutions, and coordinate with internal teams to ensure timely resolution and spare parts availability. Daily responsibilities include preparing service reports, supporting sales efforts with technical inputs, conducting product demonstrations, and maintaining strong professional relationships with customers. The role also requires adherence to safety standards, documentation of service activities, and feedback collection to drive product and service improvements.

Qualifications

• Strong technical skills in troubleshooting, maintenance, and repair of industrial cranes and material handling equipment.
• Experience in field service and technical support for mechanical and electrical systems in industrial environments.
• Effective communication skills for customer interaction, report writing, and coordination with cross-functional teams.
• Diploma or degree in Mechanical, Electrical, or Industrial Engineering (or related field).
• Hands-on experience with installation, commissioning, and servicing of EOT cranes, hoists, and related MHEs is highly desirable.
• Ability to interpret technical drawings, manuals, and specifications; familiarity with safety standards and compliance requirements.
• Willingness to travel to customer sites and work in industrial settings; strong problem-solving and time-management abilities.
• Proficiency in basic computer applications for documentation, reporting, and communication.