Sales Service Representative

IFF; Hyderabad; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Learning and development programs

Job summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. Hyderabad-based, this hybrid role supports account managers, aligns briefs to orders, and helps with proposals, pricing, and samples tracking.

You will maintain pricing accuracy, leverage SAP/CRM systems, and collaborate across a multinational customer base. Strong communication and MS Office skills are essential.

Qualifications

• Bachelor’s or Master’s degree in Business Administration, Marketing, Commerce or related discipline.
• 4–6 years of experience in Sales Support, Customer Service or Commercial Operations.
• Strong understanding of commercial and financial processes, including pricing, margin management and forecasting.
• Experience supporting multinational customers, preferably within FMCG/Consumer Goods.
• Proficient in Microsoft Office; Salesforce and SAP experience.
• Excellent communication skills; ability to work in a global matrix organization.

Responsibilities

• Partner with Account Managers to capture customer briefs and manage related activities within internal systems.
• Ensure seamless alignment between brief to win and order fulfillment process.
• Support the preparation of proposals, quotations, commercial negotiations and tracking required approvals.
• Ensure pricing accuracy, price list governance, and consistency globally.
• Maintain accurate project, customer and pricing information in SAP / CRM and communicate changes as needed.
• Request, facilitate, expedite, and track samples/documents/creative tasks.
• Proactively identify, troubleshoot, and resolve potential process roadblocks.
• Handle various internal and external inquiries with fast responses.
• Ensure timely communication with internal and external customers.

Skills

Verbal and written communication

Global collaboration

Relationship building

Attention to detail

Education

Bachelor’s or Master’s degree in Business Administration, Marketing, Commerce

Tools

Salesforce

SAP

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.

The role is based in Hyderabad, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Partner with Account Managers to capture customer briefs and manage related activities within internal systems.
• Ensure seamless alignment between brief to win and order fulfillment process.
• Support the preparation of proposals, quotations, commercial negotiations and tracking required approvals.
• Ensure pricing accuracy, price list governance, and consistency globally.
• Maintain accurate project, customer and pricing information in SAP / CRM and communicate changes as needed.
• Request, facilitate, expedite, and track samples/documents/creative tasks.
• Proactively identify, troubleshoot, and resolve potential process roadblocks.
• Handle various internal and external inquires with fast responses.
• Ensure timely communication with internal and external customers.

What Makes You the Right Fit

• Bachelor’s or Master’s degree in Business Administration, Marketing, Commerce or any other relevant discipline.
• Minimum 4-6 years of experience in Sales Support, Customer Service or Commercial Operations.
• Strong understanding of commercial and financial processes, including pricing, margin management and forecasting,
• Ability to navigate complex business environments and work effectively within a global matrix organization.
• Experience supporting multinational customers, preferably within the FMCG, Consumer Goods, or Global Key Account (GKA) environment.
• Exceptional attention to detail and a disciplined approach to execution and follow-through.
• Collaborative team player with a proactive mindset and strong relationship-building capabilities.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office applications and experience working with CRM and ERP platforms such as Salesforce and SAP.

How Would You Stand Out?

• Ability to work under tight deadlines while maintaining a high level of quality and accuracy.
• Demonstrated energy, drive, and customer-centric focus with a passion for delivering results and exceeding expectations.

Professional proficiency in English (C1 level or equivalent); additional language skills would be an advantage.

Why Choose Us?

• Multinational and supporting environment
• Health insurance
• Training opportunities
• Learning and development programs

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more