Sales Service Representative

International Flavors & Fragrances Inc.; Hyderabad; Hybrid; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Health insurance

Training opportunities

Learning and development programs

Job summary

International Flavors & Fragrances Inc. in Hyderabad, India (Hybrid role) seeks a skilled Sales Support/Commercial Operations professional to serve multinational customers.

You will partner with Account Managers, align briefs to orders, and support proposals, pricing, and approvals to drive accurate, timely fulfillment. The role requires 4–6 years of related experience, strong financial process understanding, and proficiency in MS Office with experience in Salesforce and SAP within a global FMCG

Qualifications

• Bachelor's or Master's degree in Business Administration, Marketing, Commerce or related field.
• Minimum 4-6 years of experience in Sales Support, Customer Service or Commercial Operations.
• Strong understanding of commercial and financial processes, including pricing, margin management and forecasting.
• Ability to navigate complex business environments within a global matrix organization.

Responsibilities

• Partner with Account Managers to capture customer briefs and manage related activities within internal systems.
• Ensure alignment between brief to win and order fulfillment processes.
• Support preparation of proposals, quotations, negotiations and required approvals.
• Ensure pricing accuracy, price list governance, and global consistency.
• Maintain project, customer and pricing data in SAP/CRM and communicate changes as needed.
• Request, facilitate, expedite, and track samples, documents and creative tasks.

Skills

Communication skills

Attention to detail

Team collaboration

English proficiency

Education

Bachelor's or Master's degree in Business Administration, Marketing, Commerce

Tools

Salesforce

SAP

Microsoft Office

Job description

Job Summary

Looking for a role that challenges you while making an impact on products people use every day? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products. Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success. The role is based in Hyderabad, India (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Partner with Account Managers to capture customer briefs and manage related activities within internal systems.
• Ensure seamless alignment between brief to win and order fulfillment process.
• Support the preparation of proposals, quotations, commercial negotiations and tracking required approvals.
• Ensure pricing accuracy, price list governance, and consistency globally.
• Maintain accurate project, customer and pricing information in SAP / CRM and communicate changes as needed.
• Request, facilitate, expedite, and track samples/documents/creative tasks.
• Proactively identify, troubleshoot, and resolve potential process roadblocks.
• Handle various internal and external inquires with fast responses.
• Ensure timely communication with internal and external customers.

What Makes You the Right Fit

• Bachelor's or Master's degree in Business Administration, Marketing, Commerce or any other relevant discipline.
• Minimum 4-6 years of experience in Sales Support, Customer Service or Commercial Operations.
• Strong understanding of commercial and financial processes, including pricing, margin management and forecasting,
• Ability to navigate complex business environments and work effectively within a global matrix organization.
• Experience supporting multinational customers, preferably within the FMCG, Consumer Goods, or Global Key Account (GKA) environment.
• Exceptional attention to detail and a disciplined approach to execution and follow-through.
• Collaborative team player with a proactive mindset and strong relationship‑building capabilities.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office applications and experience working with CRM and ERP platforms such as Salesforce and SAP.

How Would You Stand Out?

• Ability to work under tight deadlines while maintaining a high level of quality and accuracy.
• Demonstrated energy, drive, and customer‑centric focus with a passion for delivering results and exceeding expectations.
• Professional proficiency in English (C1 level or equivalent); additional language skills would be an advantage.

Why Choose Us?

• Health insurance
• Training opportunities
• Learning and development programs

We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work.

We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.