Sales Quality Warranty - Deputy Manager

Robert Bosch Group; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Bosch Group in India is seeking a dedicated professional to manage customer quality complaints, warranty claims, and contractual requirements across automotive manufacturing domains. You will engage with cross-functional teams to drive resolution and process improvements.

The role emphasizes digitization, reporting, and escalation management, with a focus on delivering robust quality statistics and adherence to automotive regulations, ensuring customer satisfaction and ongoing business

Qualifications

• 3-5 Years of Experience in Manufacturing/Quality in automotive domain in team role.
• Cross-functional roles in projects as team players desirable.
• Competent in Sales Quality, customer QMS requirements.
• Proficient knowledge on Automotive Legislation / regulation(s) related to customer area for operation.

Responsibilities

• Manage Customer Quality Complaints
• Warranty Claims Administration
• Managing Customer Specific Requirements & Contractual Management
• Launch, Complaint & Escalation Management
• Digitization, Reporting & Process Improvement

Skills

Quality management

Customer liaison

Complaint handling

Analytical thinking

Education

B.E / B.Tech - Mech/Automobile/EC/EE

Certification in Automobile, Quality or Digital areas

Job description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies. Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in .

Job Description

Manage Customer Quality Complaints, Warranty Claims Administration, Managing Customer Specific Requirements & Contractual Management,Launch, Complaint & Escalation ManagementDigitization, Reporting & Process Improvement

Qualifications

B.E / B.Tech - (Mech, Automobile, EC, EE)Certification in Automobile, Quality and Digital areas - Desirable

• 3-5 Years of Experience in Manufacturing/ Quality in automotive domain in team role
• Cross-funtional roles in projects as team players desirable

Additional Information

Competent in Sales Quality, customer QMS requirements

Proficient Technical knowledge on Automotive systems incl. HW, SW and diagnostics.

Proficient knowledge on claim management process

Knowledge on Automotive Legislation / regulation(s) related to customer area for operation

Knowledge on product life cycle and change management at customer and Bosch

Adequate knowledge on legal, product liability, data security, cost awareness

Competent in Analytical thinking and problem solving - System and Product

Complete knowledge of Customer organisation, Processes, strategy and Ecosystem

Positive attitude to work with customer, network with customer profiles & able to Lead self with team

Ability to work with customer on Projects to improve overall quality statistics - Hardware and Software

Negotiation, communication and interpersonal skills (internal teams and Customer teams)