Sales Process Specialist – APAC

Agilent Technologies India Pvt Ltd.; Gurugram District; Presencial; INR 600.000 - 900.000; Tempo integral

Resumo da vaga

Agilent Technologies India Pvt Ltd. in Manesar, Haryana seeks a Sales Process Specialist to support APAC sales teams by managing key sales support activities and driving process improvements.

You will handle Quote-to-Cash tasks, maintain data quality in Salesforce, SAP and CPQ, and coordinate with cross-functional teams to ensure timely execution. The role emphasizes data-driven decision making, AI-enabled process simplification, and a customer-focused approach to improve turnaround times across

Qualificações

• Bachelor's degree in Business, Commerce, Operations or related field.
• 2–3 years of experience in Sales Operations or Sales Support.
• Experience with ERP systems; Salesforce, SAP or CPQ is a plus.
• Strong communication and stakeholder management skills.

Responsabilidades

• Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of tasks.
• Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and follow-ups.
• Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related systems.
• Drive efficiency by identifying process gaps and opportunities for simplification and improvement using AI.
• Coordinate with Sales, Customer Service, Finance, Logistics, and other teams to resolve operational issues and improve turnaround time.

Conhecimentos

Sales support

Quote-to-Cash

Process improvement

Data analytics

Cross-functional collaboration

Formação

Bachelor's degree in Business/Commerce/Operations

Ferramentas

Salesforce

SAP

CPQ

Excel

Power BI

Descrição da vaga

Job DescriptionSales Process Specialist – APACLocation: Manesar, IndiaRegion Supported: APACShift: Morning Shift / APAC-aligned business hoursLanguage skills : JapaneseRole SummaryThe Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows.Key ResponsibilitiesSupport APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.Track task status, follow up on pending items, and support SLA adherence for sales support activities.Prepare basic reports, dashboards, and process updates to support visibility and decision-making.Support regional projects, process transitions, system enhancements, and digital transformation initiatives.Core Skill SetsStrong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution.Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency.Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly.Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.Preferred SkillsCandidates with experience or knowledge in the following areas will be preferred:Salesforce CRM, CPQ, and SAP ECCSales support operations and Quote-to-Cash processesPower BI, Excel reporting, or basic data analyticsProcess mapping, process documentation, and workflow optimizationBusiness process automation and digital productivity toolsContinuous improvement or Lean mindsetData quality, governance, and operational complianceCustomer experience and stakeholder service improvementKey CompetenciesSales and customer focusProcess excellence and simplification mindsetData accuracy and attention to detailCollaboration and stakeholder managementOwnership and accountabilityContinuous improvement mindsetAdaptability and learning agilityProblem solving and prioritizationQualificationsRequired QualificationsBachelor's degree in Business, Commerce, Operations, or a related field.2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.Strong communication and stakeholder management skills with the ability to work across APAC teams.Good analytical, problem-solving, and organizational skills.Proficiency in Microsoft Office applications, especially Excel and PowerPoint.Additional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required:NoShift:DayDuration:No End DateJob Function:Administration