Sales Ops Analyst

Accenture PLC; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Accenture PLC is seeking Sales Operations professionals in Hyderabad/ Bengaluru/ Noida to drive conversion of historical leads and enquiries. You will engage former students and prospects who did not complete applications, conduct structured outbound calls, counselling, and follow-ups to move prospects toward enrollment.

The role emphasizes lead re-engagement, pipeline management, CRM data accuracy, and collaboration with the Sales Qualification team to optimize engagement strategies and

Qualifications

• 2-4 yrs of experience in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling.
• Strong communication and relationship-building skills with ability to handle objections and guide decisions.
• Experience with lead nurturing, historical enquiry re-engagement, and pipeline management.
• CRM familiarity and ability to track interactions and outcomes.

Responsibilities

• Engage with historical enquiries to identify and convert potential prospects.
• Structured outbound calling, counselling, follow-ups, and lead nurturing to drive applications.
• Identify upselling and cross-selling opportunities among previously enrolled students.
• Address queries, overcome objections, and provide program information to support decisions.
• Maintain accurate records of interactions, leads, status, and conversions in CRM.
• Collaborate with Sales Qualification and stakeholders to prioritize leads and accelerate pipeline movement.

Skills

Sales Operations

Lead Qualification

Lead Nurturing

Outbound Calling

Customer Engagement

Sales Conversion

Follow-up Management

Student Counselling

Pipeline Management

CRM Management

Relationship Management

Communication Skills

Education

Graduate

Job description

Management Level: 11 - Sales Ops Analyst

Location: Hyderabad, Bangalore or Noida

Must Have Skills: Sales Operations, Lead Qualification, Lead Nurturing, Outbound Calling, Customer Engagement, Sales Conversion, Follow-up Management, Student Counselling, Pipeline Management, CRM Management, Relationship Management, Communication Skills

Good to Have Skills: EdTech / Higher Education / Professional Learning, Demand Generation Lead Management, Inside Sales, Upselling and Cross-selling, Re-engagement Campaigns, Sales Funnel Optimization, Customer Lifecycle Management, Data-driven Sales Performance, Digital Learning Programs

Experience: 2-4 yrs of Relevant experience in sales, inside sales, sales operations, lead qualification, customer engagement, or counselling is preferred.

Educational Qualification: Graduate

Job Overview

We are seeking Sales Operations professionals to drive the conversion of existing prospect enquiries generated through various demand generation activities. This role will focus on engaging with historical leads and prospects who have previously interacted with our programs but did not complete their applications or make a final decision following selection.The role will also focus on re-engaging former students who may be exploring new learning opportunities or relevant programs at different stages of their professional and educational journeys.

Key Responsibilities

• Engage with historical enquiries generated through various demand generation activities to identify and convert potential prospects.
• Conduct structured outbound calling, counselling, follow-ups, and lead nurturing to understand prospect needs and drive application completion.
• Identify and pursue upselling and cross-selling opportunities among previously enrolled students by recommending relevant programs aligned with their current career and learning goals.
• Understand prospect requirements, address queries, overcome objections, and provide relevant program information to support informed decision-making.
• Maintain accurate records of prospect interactions, lead status, follow-up activities, and conversion outcomes in the CRM or designated systems.
• Collaborate with the Sales Qualification team and relevant stakeholders to prioritize leads, improve engagement strategies, and accelerate application pipeline movement.

Required Experience, Skills and Qualifications

• 2-4 yrs of Experience or aptitude in sales, inside sales, lead qualification, customer engagement, counselling, or sales operations, preferably in EdTech, higher education, or professional learning.
• Strong communication, interpersonal, and active listening skills, with the ability to understand prospect needs, address concerns, handle objections, and guide application decisions.
• Experience or understanding of lead nurturing, historical enquiry re-engagement, structured follow-ups, demand generation leads, and sales pipeline management.
• Customer-centric approach with strong relationship-building, organizational, and follow-up skills to manage high volumes of enquiries and maintain consistent prospect engagement.
• Basic understanding of CRM systems, lead management, sales funnel tracking, and the ability to use lead data and performance metrics to prioritize prospects and improve conversions.
• Results-oriented mindset with strong ownership & accountability.

About Us

Backed by a $1 billion investment over three years, Accenture launched its LearnVantage business in March 2024, providing comprehensive learning and training services to help organizations reskill and upskill their people and achieve greater business results in the AI economy. Powered by an AI-native platform, Accenture LearnVantage offers learning strategy and design, personalized learning experiences, learning managed services and certifications, all supported by a robust partner network and access to more than 2,000 mentors around the world. For more information, please visit www.accenture.com/learnvantage