Sales Operations & Support Senior Analyst

Vertiv; Thane; On-site; INR 5,774,783 - 8,662,175; Full time

Job summary

Vertiv is seeking a Sales Support CE to back MU sales activities and streamline the quotation and order process. You will create quotes using the C1 configurator, manage OSC data, and prepare customer POs for processing, while ensuring accurate documentation and timely communication with field teams.

In this role you will handle tender documentation, credit checks, and reporting on sales performance, collaborating with Sales, Application Engineers, Project Managers and Order Management to

Qualifications

• Experience in client/team coordination.
• Strong focus on customer satisfaction and relationship building.
• Excellent organizational and time management skills.
• Proficient in Microsoft 365 (Excel, PowerPoint, Word, Outlook).
• Fluent in French and English.

Responsibilities

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for LOB products including service, with customized products (ETO).
• Collect and prepare tender documentation and coordinate with Legal and Finance.
• Submit quotes to field sales in a timely manner.
• Raise Special Price Requests (SPR) in sync with field sales.
• Become fully conversant with field sales on LOB products and Vertiv sales process.
• Continue improvement initiatives on the process.
• Pass relevant information to planning teams for material ordering and allocation.
• Ensure each order aligns with the Vertiv sales order process.

Skills

Team collaboration

Customer focus

Time management

Analytical skills

Tools

Configure One (C1)

Oracle Sales Cloud

DATAZEN

OSC (Oracle Sales Cloud)

Job description

Sales Support CE

The position requires you to support the MU sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes using the Vertiv configurator (C1), credit checking, CRM (OSC) management, preparing customer POs for order processing, and sales performance reporting.

Job Summary

As an integral part of the France Sales Organization, you will engage with your sales colleagues, Application Engineers, Project managers and the Order management team. You will gather information, create, and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Responsibilities

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for and together with field sales for LOB products including service, with Sales defined customized products (ETO), project services, delivery and commissioning.
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance.
• Submit quotes to field sales in a timely manner.
• Raise Special Price Requests (SPR) in sync with field sales price positioning.
• Become fully conversant with field sales on LOB products and the Vertiv sales process.
• Continue improvement initiatives on the process.

Order Processing and Invoicing

• Once customer PO is received, collect all information and relevant documentations for the customer's order and your associated quotation.
• Pass relevant information to planning teams for material ordering, engineer allocation and customer contact.
• Ensure each order is in line with the Vertiv sales order process.

Qualifications

• Personality oriented towards working in a team setting and supporting your colleagues.
• Previous experience within a client/team co‑ordination role.
• Strong focus on customer satisfaction and long‑term customer relation building.
• Excellent organizational and time management skills.
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook.
• Highly skilled in using Configure One (C1) and Oracle Sales Cloud.
• Solid analytical skills and excel capabilities.
• Self‑motivated and capable of operating with various departments and personnel in stressful situations.
• Flexible attitude to activities outside specific job function.
• Ability to operate autonomously or as a team member, self‑disciplined.
• Customer orientated.
• Language Skills: French and English.

Time Travel Needed

To be confirmed.

Work Authorization

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.