Senior Sales Operations and Support Analyst

Vertiv Energy Pvt Ltd; Thane; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vertiv Energy Pvt Ltd. is seeking a Sales Operations & Support Senior Analyst to back MU sales activities, streamline quotation and order processing, and ensure high customer satisfaction.

You will handle quotes via the Vertiv configurator (C1), perform credit checks, manage OSC data, and prepare customer POs for processing. You will collaborate with Sales, Application Engineers, Project Managers and Order Management to gather information, submit quotations, and drive efficient order flow

Qualifications

• Teamwork oriented and able to support colleagues.
• Experience in client/team coordination.
• Strong focus on customer satisfaction and long-term relationships.
• Excellent organizational and time management skills.
• Proficient with Microsoft 365 suite (Excel, PowerPoint, Word, Outlook).
• Skilled in using Configure One (C1) and Oracle Sales Cloud.
• Strong analytical skills and Excel capabilities.

Responsibilities

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for products including service and customized offerings.
• Collect and prepare tender documentation and coordinate with Legal and Finance.
• Submit quotes to field sales promptly.
• Raise SPRs in sync with field sales pricing.
• Learn Vertiv sales process and product lines.
• Process orders and invoicing once PO received, coordinate with planning.

Skills

Teamwork

Customer relations

Organizational skills

Time management

Microsoft 365

Excel

PowerPoint

Word

Outlook

Configure One (C1)

Oracle Sales Cloud

Analytical skills

Self-motivated

Cross-department coordination

Customer oriented

Tools

Configure One (C1)

Oracle Sales Cloud

Microsoft 365

Job description

Sales Operations & Support Senior Analyst Brief Job Description:

The Sales Supper CE will: The position requires you to support the MU sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes using the Vertiv configurator (C1), credit checking, CRM (OSC) management, preparing customer POs for order processing, and sales performance reporting. As an integral part of the France Sales Organization, you will be required to engage with your sales colleagues, Application Engineers, Project managers and the Order management team. You will gather information, create, and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for and together with field sales for [LOB] products including service, with Sales defined customized products (ETO), project services, delivery and commissioning.
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance.
• Submit quotes to field sales in a timely manner.
• Raise Special Price Requests (SPR) in sync with field sales price positioning.
• Become fully conversant with field sales on [LOB] products and the Vertiv sales process.
• Continue improvement initiatives on the process.
• Order processing and Invoicing Once customer PO is received, collect all information and relevant documentations for the customer's order and your associated quotation.
• Pass relevant information to planning teams for material ordering, engineer allocation and customer contact.
• Ensure each order is in line with the Vertiv sales order process.

Qualifications:

• Personality oriented towards working in a team setting and supporting your colleagues.
• Previous experience within a client/team co-ordination role.
• Strong focus on customer satisfaction and long-term customer relation building.
• Excellent organizational and time management skills.
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook.
• Highly skilled in using Configure One (C1) and Oracle Sales Cloud.
• Solid analytical skills and excel capabilities.
• Self-motivated and capable of operating with various departments and personnel in stressful situations.
• Flexible attitude to activities outside specific job function.
• Ability to operate autonomously or as a team member, self-disciplined.
• Customer orientated.

Language Skills:

French and English.

Time Travel Needed:

TBC Experience Level Senior Level