Senior Service Support Coordinator

Vertiv Energy Pvt Ltd; Bengaluru; On-site; INR 500,000 - 700,000; Full time

Job summary

Vertiv Energy Pvt Ltd in Bengaluru seeks a Service Support Senior Coordinator to assist the service sales team with inquiries, quotations, and contract coordination. You will link customers, sales, and internal teams to ensure timely execution of activities and accurate documentation.

The role requires 2–3 years in service sales coordination, strong communication, and proficiency in ERP/CRM tools. A Bachelor’s degree in business or commerce is preferred, with a focus on customer satisfaction and

Qualifications

• Bachelor's Degree in Business Administration, Commerce, or related field.
• 2-3 years of experience in service sales coordination, customer support, inside sales, or related functions.
• Experience in industrial equipment, engineering services, HVAC, power generation, thermal services, or manufacturing industries is preferred.

Responsibilities

• Prepare and process service quotations, proposals, and contract documents.
• Coordinate with service engineers and operations teams for pricing and service scope.
• Follow up with customers on submitted quotations and pending orders.
• Support service sales representatives in achieving business targets.
• Handle customer inquiries related to AMC and coordinate with relevant departments.
• Process service orders and maintain records in ERP/CRM systems.
• Track contract renewals and engage customers before expiry.
• Coordinate between sales, service, finance, and logistics teams for order execution.
• Maintain sales reports, customer databases, and service contract records.
• Generate reports on quotations, orders, revenue, and customer activities.
• Identify opportunities for service contract renewals and assist in lead generation.

Skills

Communication skills

Customer focus

Coordination

Attention to detail

Multitasking

Education

Bachelor's Degree in Business Administration or Commerce

Tools

MS Office

SAP

Oracle

Salesforce

Microsoft Dynamics

Job description

Service Support Senior Coordinator Job Summary

The Service Sales Coordinator is responsible for supporting the service sales team in managing customer inquiries, preparing quotations, coordinating service agreements, maintaining customer records, and ensuring timely execution of sales-related activities. The role acts as a key link between customers, sales teams, and internal stakeholders to achieve business objectives and enhance customer satisfaction.

Key Responsibilities

Sales Support

Prepare and process service quotations, proposals, and contract documents. Coordinate with service engineers and operations teams for accurate pricing and service scope. Follow up with customers on submitted quotations and pending orders. Support service sales representatives in achieving business targets.

Customer Relationship Management

Handle customer inquiries related to AMC (Annual Maintenance Contracts). Ensure prompt resolution of customer issues by coordinating with relevant departments.

Contract & Order Management

Process service orders and maintain accurate records in ERP/CRM systems. Track contract renewals and proactively engage customers before expiry. Ensure all service contracts and purchase orders are properly documented and archived.

Coordination & Administration

Coordinate between sales, service, finance, and logistics teams for smooth order execution. Maintain sales reports, customer databases, and service contract records. Generate periodic reports on quotations, orders, revenue, and customer activities.

Business Development Support

Identify potential opportunities for service contract renewals. Assist in lead generation and customer engagement activities. Support sales campaigns and marketing initiatives related to service offerings.

Required Qualifications

Bachelor's Degree, Business Administration, Commerce, or related field.

2-3 years of experience in service sales coordination, customer support, inside sales, or related functions.

Experience in industrial equipment, engineering services, HVAC, power generation, thermal services, or manufacturing industries is preferred.

Required Skills

Technical Skills

Proficiency in MS Office (Excel, Word, PowerPoint). Working knowledge of ERP/CRM systems such as SAP, Oracle, Salesforce, or Microsoft Dynamics. Understanding of service contracts, quotations, and order processing.

Behavioral Skills

Strong communication and interpersonal skills. Customer-focused approach. Excellent coordination and organizational abilities. Attention to detail and accuracy. Ability to manage multiple priorities and deadlines.

Key Performance Indicators (KPIs)

Service quotation turnaround time. Contract renewal rate. Order processing accuracy. Customer satisfaction level. Support to service sales revenue growth. Timely closure of customer inquiries and requests.

Preferred Candidate Profile

Strong customer service orientation. Experience supporting field sales and service teams. Good analytical and reporting skills. Ability to work collaboratively across multiple departments. Proactive and self‑motivated with excellent follow‑up skills.

Experience

2–5 Years

Employment Type

Full-Time

Core Principles & Behaviors

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES

• Safety
• Integrity
• Respect
• Teamwork
• Inclusion

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer‑first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centres, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, colour, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation or disability.

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Experience Level

Senior Level