Sales Operations & Support Manager

Vertiv Co; Thane; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Vertiv Co in Thane, Maharashtra is seeking a Project Manager to lead end-to-end project execution for customer initiatives, coordinating activities from IKOM through FAT and site commissioning.

You will interface with Sales, Product, Engineering, SIOP, Logistics and Finance to ensure timely delivery, risk management and thorough documentation, while providing regular progress updates and ensuring customer satisfaction.

Responsibilities

• Review project details and arrange IKOM with internal stakeholders.
• Establish CKOM with customer and align all stakeholders on scope.
• Coordinate with SIOP, factory, and sourcing; manage FAT and punch points.
• Oversee dispatch, billing approvals and site readiness.
• Provide weekly progress reports and manage changes, risks, and issues.

Skills

Stakeholder management

Project coordination

Documentation

Meeting facilitation

Change management

Job description

knowledge of

• Customer RFQ
• Purchase Order (PO) / Letter of Intent (LOI)
• Bid correspondence
• Sales Order (SO) & CAS
• Commercial and contractual documents
• Legal approvals
• Any other relevant documentation

The Project Manager is expected to review all project details and arrange an IKOM with internal stakeholders. Key stakeholders include:

• Sales
• Product Team
• Engineering Team
• SIOP
• Logistics
• Finance

Step 3: Customer Kick-Off Meeting (CKOM)

After completion of IKOM, the Project Manager should establish communication with the customer and arrange a CKOM. During this meeting, the PM must:

• Present the overall project scope and plan
• Align all stakeholders on a common understanding

Key elements to be established include:

• Communication matrix
• Reporting formats
• Turnaround Time (TAT) for delivery and service
• Drawing submission and approval timelines

(Refer to the enclosed PPT formate for CKOM details.)

Step 4: Manufacturing & Dispatch Coordination

The Project Manager is responsible for:

• Coordinating with SIOP, factory, and sourcing teams (including external panel integration and battery bank procurement activity) based on customer demand and lot size
• Monitoring production progress to ensure timely completion of all units
• Coordinating with the customer for Factory Acceptance Testing (FAT) visit, this includes participation from the main customer, consultant, and End customer (e.g., government bodies like MMRDA)
• Ensuring closure of all punch points post-FAT
• Obtaining billing, dispatch, and clearance approvals from customer
• Overseeing timely and safe dispatch of equipment to site

The same process should also be followed for battery bank delivery etc.

Step 5: Installation, Commissioning & Project Closure

Upon delivery at site, the Project Manager must:

• Coordinate with the Regional Service Manager to deploy the service team based on site readiness and customer clearance
• Share weekly progress reports with all stakeholders
• Facilitate the following tests:

• PAT (Power Acceptance Test) – & ensure closure of punch points (generally performed by main customer & consultant)
• SAT (Site Acceptance Test) – & ensure final acceptance and closure (generally performed by main customer & consultant & end customer)

Additionally, the PM must ensure:

• Submission and handover of all project documentation (test certificates, warranty certificates, user manuals, etc.) by service team
• Timely billing of services executed by service team
• Monitoring and managing change orders, risks, and issues throughout the project lifecycle
• Present a management level review presentation for the overall review of complete project portfolio