Sales Operations Manager

Accenture services Pvt Ltd; Gurugram District; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Accenture is seeking a Sales Operations Manager with 13–18 years of experience to lead Seller Training and Enablement across global delivery environments. You will drive governance, SLA adherence and workforce planning while coaching multiple teams on content delivery and scheduling.

You will partner with stakeholders to improve training outcomes, drive automation and maintain high standards of operational excellence across the training lifecycle.

Qualifications

• 13 to 18 years of experience in Sales Operations or Enablement.
• Experience leading multiple teams and delivering through others.
• Strong oral communication and stakeholder management skills.
• Experience in global delivery environments and governance.
• Proven track record in training, scheduling, and performance delivery.

Responsibilities

• Lead multiple Seller Training and Enablement teams with delivery excellence.
• Ensure seller readiness, SLA achievement and operational governance.
• Oversee content, learning administration and scheduling functions.
• Own SLA performance, workforce planning and service delivery quality.
• Drive automation adoption and continuous improvement initiatives.
• Partner with stakeholders to improve training outcomes and effectiveness.
• Lead hiring, coaching, performance management and succession planning.

Skills

Oral Communications

Sales Enablement

Sales Operations

People management

Leadership

Global delivery

Stakeholder management

Education

Any Graduation

Job description

Skill required:

Partner Onboarding & Enablement - Oral Communications

Designation:

Sales Operations Manager

Qualifications:

Any Graduation

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Lead multiple Seller Training and Enablement teams, ensuring delivery excellence, seller readiness, SLA achievement, operational governance, automation adoption, and people development across content, learning administration, and scheduling functions. What are we looking for?
• Primary skill - Oral Communications
• Secondary skill - Sales Enablement
• 14 to 18 years of experience in Sales Operations, Training, Enablement, Learning Operations, or Scheduling
• 7 to 10 years of people management experience leading multiple teams
• Strong leadership, stakeholder management, governance, and delivery management skills
• Experience working in global delivery environments
• Mandatory Skills
• Sales Planning and Readiness Operations
• Territory and Quota Planning
• Account Coverage and Segmentation Management
• Forecasting, Scenario Modelling, and Performan Roles and Responsibilities:
• Manage content operations, LMS administration, onboarding logistics, training delivery, and scheduling activities
• Own SLA performance, operational governance, workforce planning, capacity utilization, and service delivery quality
• Act as the primary escalation point for operational and client issues and drive timely resolution
• Lead process standardization, automation, AI adoption, and continuous improvement initiatives
• Partner with stakeholders to improve training outcomes, seller readiness, and operational effectiveness
• Lead hiring, coaching, performance management, succession planning, and capability development across multiple teams
• Ensure knowledge management, cross skilling, and business continuity across the operation
• Operational KPIs
• Training Completion Rate
• Seller Readiness
• SLA Adherence
• Tool Adoption
• Team Engagement and Retention
• Execution KPIs
• Resolution Turnaround Time
• Session Fill Rate
• Capacity Planning Accuracy
• Automation Adoption
• Team Performance and Utilization