Sales Operations Manager

Accenture Infrastructure and Capital Projects, LLC; Gurugram District; On-site; INR 3,000,000 - 4,000,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC in India is seeking a Sales Operations Manager to lead Seller Training and Enablement across content, learning administration, and scheduling, ensuring delivery excellence and seller readiness in a global delivery environment.

The role requires 13–18 years of experience in Sales Operations or related fields, strong leadership and stakeholder management, and the ability to drive governance and automation adoption across multiple teams.

Qualifications

• 13 to 18 years of experience in Sales Operations, Training, Enablement, Learning Operations, or Scheduling
• Primary skill - Oral Communications
• Secondary skill - Sales Enablement
• 7 to 10 years of people management experience leading multiple teams
• Experience working in global delivery environments

Responsibilities

• Lead multiple Seller Training and Enablement teams, ensuring delivery excellence and seller readiness
• Achieve SLA targets, maintain governance, and drive automation adoption
• Oversee content, learning administration, and scheduling functions
• Own SLA performance, workforce planning, capacity utilization, and service delivery quality
• Partner with stakeholders to improve training outcomes and operational effectiveness
• Lead hiring, coaching, and succession planning across multiple teams
• Ensure knowledge management, cross-skilling, and business continuity across operations
• Monitor KPIs like training completion, seller readiness, and SLA adherence

Skills

Oral Communications

Sales Enablement

Education

Any Graduation

Job description

Skill required:

Partner Onboarding & Enablement - Oral Communications

Designation:

Sales Operations Manager

Qualifications:

Any Graduation

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Lead multiple Seller Training and Enablement teams, ensuring delivery excellence, seller readiness, SLA achievement, operational governance, automation adoption, and people development across content, learning administration, and scheduling functions.

What are we looking for?

• Primary skill - Oral Communications
• Secondary skill - Sales Enablement
• 14 to 18 years of experience in Sales Operations, Training, Enablement, Learning Operations, or Scheduling
• 7 to 10 years of people management experience leading multiple teams
• Strong leadership, stakeholder management, governance, and delivery management skills
• Experience working in global delivery environments
• Mandatory Skills
• Sales Planning and Readiness Operations
• Territory and Quota Planning
• Account Coverage and Segmentation Management
• Forecasting, Scenario Modelling, and Performan

Roles and Responsibilities:

• Manage content operations, LMS administration, onboarding logistics, training delivery, and scheduling activities
• Own SLA performance, operational governance, workforce planning, capacity utilization, and service delivery quality
• Act as the primary escalation point for operational and client issues and drive timely resolution
• Lead process standardization, automation, AI adoption, and continuous improvement initiatives
• Partner with stakeholders to improve training outcomes, seller readiness, and operational effectiveness
• Lead hiring, coaching, performance management, succession planning, and capability development across multiple teams
• Ensure knowledge management, cross skilling, and business continuity across the operation
• Operational KPIs
• Training Completion Rate
• Seller Readiness
• SLA Adherence
• Tool Adoption
• Team Engagement and Retention
• Execution KPIs
• Resolution Turnaround Time
• Session Fill Rate
• Capacity Planning Accuracy
• Automation Adoption
• Team Performance and Utilization

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.