Sales Operations Coordinator - Level II

Cummins; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cummins in Pune is seeking a data and sales support specialist to back the sales force with reporting, data analysis, and system administration across ERP/CRM tools. You will collaborate with finance, operations, and engineering to deliver forecasts and timely order processing.

You will perform ad-hoc analyses, maintain customer data, support quotes, and help drive margin improvements with a focus on data accuracy and stakeholder management.

Qualifications

• BE Mechanical degree required.
• 2–3 years in Sales for Automotive industry.
• Location: IOC, Pune, India.

Responsibilities

• Customer Management: act as primary contact for inquiries and coordinate with sales, operations, supply chain, finance and engineering.
• Order Management: process and monitor orders from receipt to delivery; track status and communicate updates.
• Sales Support: prepare quotations, proposals, presentations, and sales reports; support data analysis and demand forecasting.
• Supply Chain Coordination: coordinate production, inventory, and logistics to ensure timely deliveries; monitor demand fluctuations.
• Commercial Support: follow up on pricing approvals, contracts, and reconciliation; assist in margin improvement.

Skills

Communication

Coordination

MS Excel

PowerPoint

ERP/CRM

Analytical

Multitasking

Education

BE Mechanical

Tools

ERP/CRM

Job description

Job Summary

Supports sales force through reporting, system administration and internal external data analyses by executing and supporting selected activities under limited supervision.

Key Responsibilities

Reporting: Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision. Gathers and consolidates data from others through existing templates and provides as forecasting input. System Administration: Runs repetitive and ad-hoc tasks on systems and tools (e. g. salesforce, WWSPS, BMS, Portal). Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision. Data Analyses (Internal external): Conducts ad-hoc and repetitive analyses on external sources (e. g. Polk, Dodge, RigDig, etc. ). Researches assigned opportunities through secondary research, compiles and shares findings. Compiles relevant competitive data from varying resources under limited supervision. Conducts internal sales analyses (e. g. variances, projections, costing, bundling) where the tasks are well documented.

Basic requirements as below -

Education : BE Mechanical

Experience : Min 2-3 years in Sales for Automotive industry

Location : IOC, Pune

Shift : general

Added advantage : Knowledge of PPAP, APQP, order management, Sample dispatch, receivables, demand planning

Joining : immediately

Customer Management

• Act as the primary point of contact for customer inquiries and routine communications.
• Coordinate customer requirements with sales, operations, supply chain, finance, and engineering teams.
• Maintain strong customer relationships and ensure timely issue resolution

Order Management

• Process and monitor customer orders from receipt to delivery.
• Track order status and communicate updates to customers and internal stakeholders.
• Ensure accurate order entry and documentation in ERP/CRM systems

Sales Support

• Prepare quotations, proposals, presentations, and sales reports.
• Support the sales team with data analysis, demand forecasting, and opportunity tracking.
• Maintain customer databases and sales records.

Supply Chain Coordination

• Coordinate production, inventory, and logistics teams to ensure timely deliveries.
• Monitor demand fluctuations and support supply planning activities.
• Escalate potential supply risks and drive mitigation actions.

Commercial Support

• Follow up on pricing approvals, contracts, and commercial agreements.
• Support invoice reconciliation, payment follow-up, and credit note tracking.
• Assist in margin improvement and cost recovery initiatives.

Reporting Analysis

• Generate weekly and monthly sales reports.
• Track sales performance, order backlog, demand trends, and customer KPIs.
• Provide management updates on key business metrics and action plans.

Required Skills

• Strong communication and coordination skills.
• Customer-focused approach.
• Proficiency in MS Excel, PowerPoint, and ERP/CRM systems.
• Analytical and problem-solving abilities.
• Ability to manage multiple priorities and stakeholders.

Key Performance Indicators (KPIs)

• On-time order processing and delivery.
• Customer satisfaction and responsiveness.
• Sales forecast accuracy.
• Order backlog management.
• Timely closure of customer issues.
• Achievement of revenue and margin support objectives.

Competencies

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.
• Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.
• Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc. ) in such a way that the target audience (e. g. sales professionals, customers, training vendors, etc. ) can understand, retain, and use the information
• Integrates Customer Perspective - Incorporates an understanding of the customers perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.