Sales Operations Analyst

Sterling Information Resources India Pri; Mumbai; Hybrid; INR 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Professional development opportunities

Generous Paid Time Off Program

Volunteer Time Off (VTO) Policy to鼓励志愿

Competitive benefits

Global Employee Assistance Program (EA

Opportunities to connect with six EIGs

Job summary

First Advantage, a leading provider of mission-critical background screening solutions, seeks a Sales Operations Analyst to own ACV pipeline and revenue performance. You will partner with General Managers and GTM stakeholders to drive forecasting accuracy and pipeline health.

The role emphasizes reporting, analytics, and collaboration with Finance and Marketing to align pipeline, bookings, and revenue, with opportunities to apply AI for forecasting and performance insights.

Qualifications

• 7+ years of experience in Revenue Performance, Sales Analytics, or Revenue Operations.
• Strong working knowledge of Revenue Tech Stack (e.g., Salesforce, Gong Forecasting, , ZoomInfo).
• Experience with BI platforms (e.g., Power BI) Intermediate or better.
• Experience with Excel, PowerPoint, and other MS tools.
• Experience supporting pipeline reviews and performance discussions

Responsibilities

• Own annual planning for pipeline modeling and Booked ACV targets, including ongoing performance analysis across Pipeline ACV, Booked ACV, and Revenue
• Monitor adherence to pipeline and forecast standards, identifying risks, gaps, and performance trends
• Monitor and report on core performance KPIs including: Sales Cycle, ASP (Average Selling Price), Win Rates
• Analyze pipeline health including coverage, velocity, aging, conversion, and slippage
• Support weekly pipeline and operating reviews, providing data and performance insight
• Partner with GMs on rep and team performance, identifying execution gaps and improvement opportunities
• Provide insight into how pipeline and bookings quality impact downstream revenue realization
• Collaborate with Finance and Marketing Operations to support alignment across pipeline, bookings, and revenue.
• Provide performance analysis and business insight to support segmentation and planning decisions
• Partner with Revenue Technology and Sales Operations to support reporting and analytics requirements related to CRM enhancements
• Continuously improve reporting, dashboards, and analysis that support GM decision-making
• Explore and adopt ways AI and advanced analytics can improve forecasting, performance insight, and execution rigor

Skills

ACV based sales models

Usage based revenue

Data storytelling

Forecasting

Tools

Salesforce

Gong Forecasting

ZoomInfo

Power BI

Job description

Job Description At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career, and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

The Sales Operations Analyst supports the GTM, with ownership of ACV performance (Pipeline and Bookings) and Revenue performance (post‑booking). This role partners closely with General Managers, their leadership teams, and their GTM stakeholders to drive visibility into pipeline health, forecast accuracy, and revenue realization, ensuring disciplined execution across the commercial lifecycle.

Key Responsibilities

• Own annual planning for pipeline modeling and Booked ACV targets, including ongoing performance analysis across Pipeline ACV, Booked ACV, and Revenue
• Monitor adherence to pipeline and forecast standards, identifying risks, gaps, and performance trends
• Monitor and report on core performance KPIs including: Sales Cycle, ASP (Average Selling Price), Win Rates
• Analyze pipeline health including coverage, velocity, aging, conversion, and slippage
• Support weekly pipeline and operating reviews, providing data and performance insight
• Partner with GMs on rep and team performance, identifying execution gaps and improvement opportunities
• Provide insight into how pipeline and bookings quality impact downstream revenue realization
• Collaborate with Finance and Marketing Operations to support alignment across pipeline, bookings, and revenue.
• Provide performance analysis and business insight to support segmentation and planning decisions
• Partner with Revenue Technology and Sales Operations to support reporting and analytics requirements related to CRM enhancements
• Continuously improve reporting, dashboards, and analysis that support GM decision-making
• Explore and adopt ways AI and advanced analytics can improve forecasting, performance insight, and execution rigor

About You

• You are a business‑minded analytics partner who understands the connection between pipeline execution, ACV bookings, and realized revenue through usage.
• You are comfortable working directly with GMs, Sales, and Customer Success leaders, and you use data to drive clarity and action.
• You bring: Strong understanding of ACV‑based sales models and usage‑based revenue.
• Ability to translate data into clear, practical insights.
• Comfort operating in a GM‑led Sales + Customer Success environment.
• Hands‑on experience using AI to improve performance analytics, reporting, or forecasting workflows.
• You know how to spot operational friction and turn it into clearer process, better reporting, and stronger execution.
• A bias toward clarity, rigor, and accountability.

Experience & Qualifications

• 7+ Years of experience in Revenue Performance, Sales Analytics, or Revenue Operations
• Strong working knowledge of Revenue Tech Stack (e.g., Salesforce, Gong Forecasting, , ZoomInfo).
• Experience with BI platforms (e.g., Power BI) Intermediate or better
• Experience with Excel, PowerPoint, and other MS tools.
• Experience supporting pipeline reviews and performance discussions

Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best‑in‑class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired

First Advantage is a leading provider of global software and data in the HR technology industry.

Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.

As an award‑winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle.

Benefits

• Professional development opportunities, such as our award‑winning SOAR program
• Generous Paid Time Off Program
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities
• Competitive benefits (medical, dental, etc.)
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• Must meet hourly work requirement to be eligible

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer.

We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation.

Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.

We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.