Customer Success Analyst

First Advantage; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

First Advantage is seeking a customer success professional in Bengaluru to partner with cross-functional teams to support account management and strategic initiatives. You will analyze customer and operational data to identify trends and opportunities, prepare reports, and deliver insights while ensuring service commitments are met.

Responsibilities include managing Salesforce cases, onboarding customers, handling escalations, and maintaining documentation.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years of customer-facing experience supporting external customers.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience with Salesforce, Siebel, or similar CRM platforms.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive approach, strong sense of ownership, and adaptability to changing business needs.

Responsibilities

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Maintain client documentation, operational guidelines, partnership records.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

Skills

Analytical thinking

Problem-solving

Communication & relationships

CRM experience (Salesforce/Siebel)

MS Office proficiency

Organization

Multitasking

Ownership & adaptability

Education

Bachelor's degree or equivalent work experience

Tools

CRM platforms (Salesforce/Siebel)

Job description

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

What You’ll Do

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Maintain client documentation, operational guidelines, partnership records.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

What You May Need To Be Successful

• Bachelor's degree or equivalent work experience.
• 3+ years of customer-facing experience supporting external customers.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience with Salesforce, Siebel, or similar CRM platforms.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive approach, strong sense of ownership, and adaptability to changing business needs.

Why Join This Team?

This role offers an opportunity to deepen your expertise in customer success, analytics, and enterprise account management while partnering with teams across the business. You’ll gain exposure to strategic customer relationships, contribute to meaningful initiatives, and play an important role in helping customers achieve their goals.

We have great people here and are looking for more. Come join us!

Fraud Alert

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.