Customer Success Analyst

LM Wind Power / GE; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

SOAR program

Paid time off

Volunteer Time Off

Medical benefits

Global EAP

Employee groups

Job summary

First Advantage in Bengaluru, a leading global HR tech provider, is seeking a Customer Success Associate to support strategic initiatives, analyze data, and deliver insightful reports.

You will manage CRM cases (Salesforce/Siebel), collaborate with cross-functional teams, onboard customers, and gather feedback to improve processes, products, and reporting.

Qualifications

• Bachelor's degree or equivalent work experience is required.
• 3+ years of customer-facing experience supporting external customers.
• Strong analytical and problem-solving skills are essential.
• Excellent communication and relationship-building abilities are required.
• Experience with Salesforce, Siebel, or similar CRM platforms.
• Proficiency in Microsoft Office, especially Excel, PowerPoint, Outlook, and Word.
• Strong organizational skills and attention to detail.

Responsibilities

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Maintain client documentation, operational guidelines, partnership records.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

Skills

Analytical thinking

Problem-solving

Communication skills

Relationship-building

CRM experience (Salesforce/Siebel)

MS Office proficiency (Excel, Power[?]

Tools

Salesforce

Siebel

Job description

What You\'ll Do

• Partner with Customer Success Managers, Directors, and cross-functional teams to support account management activities and strategic initiatives.
• Analyze customer and operational data to identify trends, opportunities, and areas for improvement.
• Prepare and deliver reports and customer insights while ensuring service commitments are met.
• Manage Salesforce cases and support requests through timely updates, communication, and resolution.
• Maintain client documentation, operational guidelines, partnership records.
• Support account onboarding, customer requests, escalations, and quality assurance activities.
• Gather customer feedback and collaborate with internal teams to improve processes, products, services, and reporting.
• Contribute to initiatives that enhance customer satisfaction and business performance.

What You May Need to be Successful

• Bachelor\'s degree or equivalent work experience.
• 3+ years of customer-facing experience supporting external customers.
• Strong analytical and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience with Salesforce, Siebel, or similar CRM platforms.
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, Outlook, and Word.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive approach, strong sense of ownership, and adaptability to changing business needs.

Why Join This Team?

This role offers an opportunity to deepen your expertise in customer success, analytics, and enterprise account management while partnering with teams across the business. You\'ll gain exposure to strategic customer relationships, contribute to meaningful initiatives, and play an important role in helping customers achieve their goals. We have great people here and are looking for more. Come join us!

Fraud Alert

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

First Advantage is a leading provider of global software and data in the HR technology industry. Enabled by its proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, digital identity solutions, and verification services. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to hire smarter and onboard faster. Headquartered in Atlanta, Georgia, First Advantage serves customers in over 200 countries and territories, modernizing hiring and onboarding on a global scale. For more information, please visit our website at https://fadv.com/.

As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired. Be a part of the growth, innovation, and impact we\'re building at First Advantage!

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Benefits

• Professional development opportunities, such as our award-winning SOAR program
• Generous Paid Time Off Program*
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities*
• Competitive benefits (medical, dental, etc.)*
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• *Must meet hourly work requirement to be eligible