Program Manager

First Advantage Global Operating Center (GOC); Bengaluru; Hybrid; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Paid Time Off

Volunteer Time Off

Medical & Dental

Global Employee Assistance Program

SOAR professional development

Job summary

First Advantage is seeking a Program Manager to lead and govern multiple Salesforce initiatives across business units, clouds, and geographies. You will translate enterprise priorities into executable roadmaps, manage dependencies, and ensure delivery standards, financial discipline, and stakeholder alignment.

The role covers governance across Salesforce projects, including Sales, Service, CPQ, integrations, and data.

Qualifications

• 8+ years of experience in program or project management with ownership of Salesforce initiatives.
• Experience managing multiple concurrent projects in a matrixed org.
• Strong understanding of Salesforce platform, releases, integrations, and managed services.

Responsibilities

• Define and own the program roadmap, milestones, and success metrics.
• Provide delivery governance across Salesforce projects, releases, and workstreams.
• Coordinate dependencies across business, IT, vendors, and system integrators.
• Ensure disciplined release planning, cutover readiness, and post‑deployment stabilization.
• Support change management including communications, training, and adoption tracking.

Skills

Program management

Salesforce

Stakeholder management

Delivery governance

Budgeting & forecasting

Risk management

Vendor management

Executive communication

Education

PgMP, PMP, SAFe, Scrum Master

Tools

Salesforce

CPQ

Jira

Job description

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

The Role

First Advantage is seeking a Program Manager to lead and govern multiple, interrelated Salesforce initiatives across business units, clouds, and geographies. This role is responsible for translating enterprise priorities into executable roadmaps, managing dependencies across projects, and ensuring consistent delivery standards, financial discipline, and stakeholder alignment. The Program Manager operates at both strategic and execution levels, overseeing Salesforce programs that span Sales, Service, Marketing, CPQ, integrations, data, and downstream systems within a highly integrated enterprise ecosystem.

What This Role Owns

Define and own the program roadmap, milestones, and success metrics aligned to enterprise business goals. Provide delivery governance across multiple Salesforce projects, releases, and workstreams. Coordinate dependencies across business teams, IT, vendors, and system integrators. Ensure consistent program execution through standard planning, reporting, and risk management practices. Serve as the primary escalation and decision‑making point for Salesforce program‑level issues.

Core Responsibilities

• Develop and maintain integrated program plans covering scope, schedule, budget, risks, dependencies, and resourcing across Salesforce initiatives.
• Lead program‑level governance, including executive steering committees, status reviews, escalation paths, and decision frameworks.
• Oversee multiple Salesforce delivery teams (internal and external), ensuring alignment to roadmap, priorities, and architectural guardrails.
• Manage program financials, including budgeting, forecasting, vendor spend, and benefits tracking.
• Identify, track, and mitigate program‑level risks, issues, and cross‑project dependencies.
• Drive alignment between business stakeholders, product owners, architects, and delivery teams to ensure shared priorities and clear accountability.
• Partner with Salesforce solution and enterprise architects to ensure delivery aligns with platform strategy, security, and scalability standards.
• Ensure disciplined release planning, cutover readiness, and post‑deployment stabilization across Salesforce programs.
• Support organizational change management, including communications, training coordination, and adoption tracking.
• Prepare executive‑level materials including program dashboards, roadmap updates, decision papers, and outcome summaries.

Required Qualifications

• 8+ years of experience in program or project management, including significant ownership of enterprise Salesforce implementations.
• Proven experience managing multiple concurrent projects with complex dependencies in a matrixed organization.
• Strong understanding of the Salesforce platform and delivery lifecycle, including releases, integrations, and managed services models.
• Experience managing system integrators and third‑party vendors.
• Demonstrated ability to lead through ambiguity, influence without authority, and align diverse stakeholders.
• Exceptional written and verbal communication skills with executive‑level presence.

Preferred Qualifications

• Experience in regulated, high‑volume, or enterprise B2B environments.
• Exposure to Salesforce Sales Cloud, Service Cloud, CPQ, Marketing Cloud, Data Cloud, or large‑scale CRM transformations.
• Experience with Agile, SAFe, or hybrid delivery models.
• Background in enterprise integrations, data platforms, or customer lifecycle transformation initiatives.
• Program or project management certifications (PgMP, PMP, SAFe, Scrum Master).

We have great people here and are looking for more. Come join us!

Fraud Alert

First Advantage does not charge candidates any fees at any stage of the recruitment process. We will never ask you to make a payment, purchase equipment, transfer money, or provide financial account information to obtain employment. If anyone claiming to represent First Advantage requests payment or other financial information, please treat the communication as suspicious and contact us through this website for verification.

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Professional Development and Benefits

• Professional development opportunities, such as our award‑winning SOAR program
• Generous Paid Time Off Program*
• Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities*
• Competitive benefits (medical, dental, etc.)*
• Global Employee Assistance Program (EAP) available to all team members
• Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year
• *Must meet hourly work requirement to be eligible
• #WeAreFA!

Ready to make an impact and shape the future of trust in the workplace?

Explore opportunities and join our team. As an award-winning global leader in identity and workforce solutions, First Advantage delivers fast, reliable screening and ongoing monitoring at every stage of the employee lifecycle. Join us and help shape the future of trust, guided by our values: Authenticity Curiosity Integrity Teamwork Customer-inspired Be a part of the growth, innovation, and impact we’re building at First Advantage!