Sales Operations Analyst

Xoxoday; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Xoxoday is seeking a Sales Operation Analyst to own GTM analytics across Sales, Marketing and Customer Success. You will drive insights to accelerate growth and enable teams to act on high-priority accounts, risks, and upsell opportunities.

The role sits at the intersection of data, strategy and operations, requiring hands-on experience with CRM automations, dashboards and revenue metrics in a fast-growing SaaS environment.

Qualifications

• Strong analytical mindset with ability to translate data into actionable insights.
• Excellent attention to detail and accuracy in reporting.
• Proven ability to work cross-functionally with Sales, Marketing and Customer Success.

Responsibilities

• Discuss pipeline coverage and conversion rates and build automations in CRM.
• Configure and optimize HubSpot workflows and automation.
• Create and maintain dashboards to monitor high-priority and risk accounts, upsell opportunities.
• Analyze pipeline gaps and drive improvements to increase lead-to-deal conversion rates.
• Conduct regular data audits to improve reporting accuracy.
• Collaborate with Sales, Marketing, Finance and other teams to align on objectives.

Skills

Analytical thinking

Attention to detail

Cross-functional collaboration

Tools

Excel

Power BI

HubSpot configuration

Job description

Company Description

Xoxoday powers rewards, incentives, and loyalty programs for over 5,000 organizations worldwide, helping them engage and retain employees, customers, and partners. With more than $1B in annual GMV and 250+ integrations, including MS Teams, Slack, Salesforce, HubSpot, and SAP, Xoxoday enables HR, sales, marketing, and CX teams to drive measurable impact. Headquartered across 12 global offices, including the US, the company offers secure, scalable, and flexible solutions. Its product suite includes Empuls, an all-in-one rewards and incentives platform; Plum, a global rewards and payouts infrastructure; and Loyalife, an enterprise-grade loyalty solution for customer and channel partner engagement.

What is the role?

We are looking for a sales operation analyst to own and drive our Go-To-Market analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate decently. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

• 1. Comfortable talking about pipeline coverage and conversion rates as they are building automations in CRM.


• 2. Sound working knowledge of Hubspot configuration and automation


• 3. Build and automate actionable dashboards enabling teams to act on high priority accounts, risk accounts and identify potential upsell and cross sell opportunities.


• 4. Skilled in analyzing pipeline gaps and implementing targeted optimizations to improve lead-to-deal conversion rates.


• 5. Conducting regular data audits to identify gaps, improving reporting accuracy


• 6. Collaborate closely with Sales, Marketing, Finance & other teams to align on business objectives and accelerate outcomes.

Qualifications & Required Skills

• 2–3 years of relevant experience in Sales Operations or Revenue Operations, ideally in a B2B SaaS environment.


• Analytical and detail-oriented, with strong skills in Excel and other BI tools like Power BI.


• Basic understanding of the SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, MRR, churn, contraction, lead to opportunity conversion, CLV)


• Proven ability to manage and execute tasks for cross-functional projects, ensuring deliverables are met on time.


• Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.