Revenue Operation Analyst

Level AI; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Level AI is seeking a Revenue Operations Lead to manage and optimize the systems that drive revenue, including CRM, marketing automation, and customer success.

In this role you will align GTM teams, lead platform projects (Salesforce, HubSpot, Gong, ZoomInfo, LinkedIn Sales Navigator, Apollo) and develop dashboards to enable data-driven decisions across revenue functions.

Qualifications

• 6+ years experience in SaaS or B2B revenue operations.
• Experience enabling enterprise-wide programs, especially in a remote setting.
• Strong proficiency with spreadsheets, presentations, and Google Workspace.
• Excellent communication, presentation, and facilitation skills.
• Deep experience with GTM tools including Salesforce, HubSpot, Gong, CPQ, Data Enrichment Tools, etc.

Responsibilities

• Develop, implement and monitor GTM processes aligning Sales, Marketing, and Customer Success.
• Identify and address obstacles, bridging gaps between Sales, Marketing, and Customer Success.
• Lead GTM Stack projects, focusing on Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Navigator, and Outreach.
• Generate and maintain dashboards and reports to provide insights into revenue operations performance.
• Collaborate with stakeholders to define key metrics and ensure accurate reporting.
• Support initiatives like Deal Desk, Enablement, Commission planning, and sales forecasting.
• Ensure data accuracy and hygiene across the lead lifecycle.

Skills

Revenue Operations

GTM Alignment

Cross-functional Collaboration

Data-driven Decision Making

GTM Strategy

Stakeholder Management

Process Improvement

Project Management

Communication Skills

Analytical Thinking

Tools

Salesforce

HubSpot

Gong

CPQ

Data Enrichment Tools

ZoomInfo

LinkedIn Sales Navigator

Outreach

Job description

Are you passionate about the future of Artificial Intelligence and Natural Language Processing? Join us at Level AI , where we are on a mission to revolutionize the customer service industry. By leveraging the latest AI and machine learning advancements, we empower customer care agents to resolve issues swiftly and effectively, resulting in happier customers and more satisfied agents. Our goal is to equip call centers with cutting-edge technologies, enhancing the human element in customer care experiences. At Level AI , we are a hyper-growth, Series B startup based in Silicon Valley and backed by Battery Ventures. Our team is composed of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks. Discover more about us at Level AI and join us in transforming customer service through innovation.

Job Summary

The Revenue Operations Lead will be responsible for managing and optimizing the systems and tools that drive revenue operations. This role involves ensuring the seamless integration, configuration, and maintenance of our tech stack used across the revenue cycle, including CRM, marketing automation, and customer success.

Responsibilities

• Operational Alignment: Develop, implement, and monitor operational processes for GTM teams, ensuring visibility into goals and progress.
• Obstacle Identification: Identify and address obstacles, bridging gaps between Sales, Marketing, and Customer Success.
• GTM Stack Management: Lead projects within the GTM Stack, focusing on Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Sales Navigator, and Apollo.
• Reporting & Analytics: Generate and maintain dashboards and reports to provide insights into revenue operations performance. Collaborate with stakeholders to define key metrics and ensure accurate and timely reporting.
• Versatile Role: Participate in broader initiatives like Deal Desk, Enablement, Commission planning, and sales forecasting.
• User Support & Training : Provide technical support to end-users, addressing system-related issues and inquiries Strategic Partner: Collaborate with Sales, Marketing, Customer Success, and Finance on GTM processes and stack management. Data-Driven Decisions: Manage GTM reporting and drive data-informed business decisions.
• Tech Stack Unification: Ensure accurate reporting to inform sales targets, quotas, incentives, and commission structures.
• Platform Management: Configure, manage, and optimize GTM platforms (e.g., Salesforce, Hubspot, Outreach, ZoomInfo, etc.). Ensure data integrity and system performance through regular monitoring, maintenance, and troubleshooting.
• Data Accuracy: Maintain data accuracy, hygiene, and enrichment throughout the lead lifecycle.
• Continuous Improvement: Stay up to date with industry trends and best practices in SaaS Revenue operations. Identify opportunities for system enhancements and process improvements to drive efficiency and scalability.

Requirements

• Sales or Revenue Operations Experience: 6+ years of experience, preferably in SaaS or B2B software revenue operations.
• Enterprise-wide Enablement Programs: Proven experience in supporting enterprise-wide enablement programs, especially in a remote setting.
• Technical Proficiency: Advanced skills with spreadsheets, presentations, and Google Workspace.
• Communication Skills: Excellent communication, presentation, and facilitation skills.
• GTM Stack Expertise: Deep experience with GTM tools including Salesforce (SFDC), Hubspot, Gong, CPQ, Data Enrichment Tools, etc.
• Marketing Operations Understanding: Ability to comprehend marketing operations concepts such as workflow management, segmentation, reporting, and the marketing funnel.
• Data Proficiency: Highly skilled in using data to answer business-critical questions.
• Cross-functional Collaboration: Experience with coordination, collaboration, and organization with cross-functional teams.
• Project Management: Exceptional ability to manage multiple projects simultaneously, prioritize tasks, maintain strong attention to detail, and stay highly organized.
• GTM Effectiveness Assessment: Ability to assess GTM effectiveness and contribute data demonstrating performance improvements.