Sales Operation Analyst

Giift; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Giift in Bengaluru, India is seeking a sales operations analyst to own the GTM analytics strategy and execution, ensuring our Sales, Marketing and Customer Success teams have the insights to accelerate growth.

You will build and automate dashboards, work on CRM automations (HubSpot), monitor key metrics like ARR, MRR and churn, and guide cross-functional improvements to lift pipeline coverage and win rates in a fast‑growing SaaS environment.

Qualifications

• 2–3 years of experience in Sales Operations or Revenue Operations in a B2B SaaS environment.
• Analytical and detail‑oriented with strong Excel and Power BI skills.
• Understanding of SaaS metrics (ARR, MRR, churn) and revenue processes.
• Proven ability to manage cross‑functional projects with on‑time delivery.
• Attention to detail and commitment to data accuracy.

Responsibilities

• Own and drive GTM analytics strategy and execution.
• Build and automate dashboards for high‑priority and risk accounts.
• Analyze pipeline gaps and optimize lead‑to‑deal conversion.
• Conduct regular data audits to improve reporting accuracy.
• Collaborate with Sales, Marketing, Finance & other teams to align objectives.
• Discuss pipeline coverage and conversion in CRM automations.

Skills

HubSpot

Excel

Power BI

CRM analytics

Cross-functional collab

Tools

HubSpot

Power BI

Job description

We are looking for a sales operation analyst to own and drive our Go-To-Market analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to

accelerate growth and operate decently. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.

1. 1. Comfortable talking about pipeline coverage and conversion rates as they are building automations in CRM.
2. 2. Sound working knowledge of Hubspot configuration and automation
3. 3. Build and automate actionable dashboards enabling teams to act on high priority accounts, risk accounts and identify potential upsell and cross sell opportunities.
4. 4. Skilled in analyzing pipeline gaps and implementing targeted optimizations to improve lead-to-deal conversion rates.
5. 5. Conducting regular data audits to identify gaps, improving reporting accuracy
6. 6. Collaborate closely with Sales, Marketing, Finance & other teams to align on business objectives and accelerate outcomes.

Qualifications & Required Skills

• 2-3 years of relevant experience in Sales Operations or Revenue Operations, ideally in a B2B SaaS environment.
• Analytical and detail-oriented, with strong skills in Excel and other BI tools like Power BI.
• Basic understanding of the SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, MRR, churn, contraction, lead to opportunity conversion, CLV)
• Proven ability to manage and execute tasks for cross-functional projects, ensuring deliverables are met on time.
• Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.