Sales Officer

Poongulazhi Jewellers; Madurai District; On-site; INR 167,000 - 234,000; Full time

Job summary

Poongulazhi Jewellers in Tamil Nadu is seeking a Jewellery Sales Executive to assist customers in selecting jewellery, provide detailed product explanations, and meet sales targets.

The role requires a pleasant personality, fluent Tamil, and 0–2 years of jewellery/retail experience. You will handle billing, documentation, and customer relationships while staying updated on trends and pricing components. Weekend shifts are expected.

Qualifications

• Minimum Qualification: 12th pass / Diploma / Graduate.
• Language: Fluent Tamil.
• Experience: 0-2 years in jewellery/retail sales preferred.
• Pleasant personality and confident in face-to-face customer interaction.
• Basic math skills for calculating weights, prices, and discounts.

Responsibilities

• Greet customers and understand their preferences and requirements; assist in selecting pieces based on occasion, budget, and taste.
• Suggest appropriate pieces and upsell/cross-sell where suitable; convert walk-in customers into buyers.
• Maintain deep knowledge of gold, silver, diamond, and other jewellery items; explain karat, hallmarking, making charges, wastage, and pricing components.
• Coordinate with the cashier for billing, exchange, and return procedures; ensure accurate documentation of every sale (invoice, warranty card, KYC if required).
• Ensure display counters are clean, attractive, and well-stocked; rotate items based on promotions or seasons; assist in stock-taking and tagging.
• Build long-term relationships with customers for repeat business; follow up with bridal and premium customers; collect feedback and maintain CRM.

Skills

Face-to-face interaction

Sales skills

Basic math

Customer service

Upselling

Education

12th pass / Diploma / Graduate

Job description

The Jewellery Sales Executive is responsible for assisting customers in selecting jewellery, ensuring excellent customer service, and achieving sales targets. The role demands strong product knowledge, a pleasant personality, and the ability to build trust with customers especially in high-value transactions like gold, diamond, and bridal jewellery.

Key Responsibilities:1. Customer Handling

• Greet customers and understand their preferences and requirements.
• Assist customers in selecting jewellery pieces based on occasion, budget, and taste.
• Offer detailed product explanations (weight, purity, price, design origin).
• Handle customer inquiries and resolve complaints politely and effectively.

2. Sales & Conversion

• Suggest appropriate pieces and upsell/cross-sell where suitable.
• Convert walk-in customers into buyers through strong persuasion and relationship-building.
• Meet or exceed daily/monthly sales targets.

3. Product Knowledge

• Maintain deep knowledge of gold, silver, diamond, and other jewellery items.
• Explain karat, hallmarking, making charges, wastage, and pricing components.
• Stay updated on seasonal collections, bridal sets, offers, and trends.

4. Billing & Documentation

• Coordinate with the cashier for billing, exchange, and return procedures.
• Ensure accurate documentation of every sale (invoice, warranty card, KYC if required).
• Verify customer IDs for high-value purchases as per compliance rules.

5. Visual Merchandising

• Ensure display counters are clean, attractive, and well-stocked.
• Rotate and arrange jewellery items based on current promotions or seasons.
• Assist in stock-taking and tagging of jewellery.

6. Relationship Building

• Build long-term relationships with customers for repeat business.
• Follow up with bridal and premium customers post-purchase.
• Collect feedback and maintain a customer database (CRM).

Skills & Qualifications:

• Minimum Qualification: 12th pass / Diploma / Graduate
• Language: Fluent Tamil
• Experience: 0-2 years in jewellery/retail sales preferred
• Pleasant personality and confident in face-to-face customer interaction
• Basic math skills for calculating weights, prices, and discounts

Preferred Traits:

• Trustworthy and ethical (essential in handling gold/jewellery)
• Good memory (to recall customers, styles, prices)
• Groomed appearance and polite behaviour
• Willingness to work weekends and festive seasons