Sales Officer

Coats Group plc; Kolkata District; On-site; INR 600,000 - 900,000; Full time

Job summary

Coats Group plc in India (Kolkata region) seeks a field sales professional to drive territory sales, manage collections, and expand the customer base across textile buyers, merchandisers, and buying houses. You will visit customers, book orders, check stocks, provide order status, and promote the full product range.

The role requires coordinating with offices on credit/debit notes, delays, and product information; implementing market strategies at grass-roots level; and delivering timely

Responsibilities

• Meet sales and collection targets for the territory.
• Visiting customers as per the travel plan.
• Booking orders during customer visits.
• Check stocks at customers' places to confirm orders.
• Provide order status information to customers.
• Collect cheques/DDs for collections.
• Ensure payments as per pay terms and track payments.
• Sell complete product range.
• Upgrade customers to premium products.
• Engage with buying houses and merchandisers for product specifications.
• Organize product promotions and presentations.
• Retain existing customers through regular visits.
• Address administration issues with credit/debit notes, shipments delays, order status.
• Inform customers about new products.

Skills

Territory management

Customer relationship

Sales target achievement

Job description

Select how often (in days) to receive an alert:

• Meeting the territory’s sales (both volume & value) and collection targets.
• Form the vital link between the Company & its customers.

Principal Accountabilities:

Meeting the territory’s sales & collection targets:

• Breaking down zone targets into customer targets at the start of the month
• Visiting the customers as per the travel plan
• Booking orders when visiting the customers
• Checking stocks at customers place to confirm orders to be booked
• Providing order status information to customers
• Collecting cheques/DDs for collections
• Ensuring that customers pay as per pay term, hence, track payments on customer visits
• Sell complete product range
• Upgrade customers to premium product

Creating a demand for the company’s products:

• Engaging with buying houses personnel for product specification
• Visiting the merchandisers, production team along with the regular purchase managers
• Carrying the product promotion materials and making it available for the key decision makers
• Organizing for product presentations and seminars

Retaining existing customers:

• Regular visitations as per the travel plan
• Attending to customer queries promptly
• Ensuring supplies in time
• Liaising with office to address administration issues like credit/debit notes, shipment details in case of delays, status of orders given
• Timely information about new products
• Sharing relevant product information on features, benefits, correct usage
• Maintain contacts in all relevant customer personnel in merchandising, design etc, other than purchase.

Prospecting for new customers in order to expand the customer base:

• Obtaining new customer information through various means as newspaper, customer referral, website etc.
• Visiting new customers
• Visiting uncovered areas in existing territory
• Collecting competition information on new product launches, product prices etc .. from trade
• Assessing competition share at customers
• Gathering information on customers receiving specific recognition awards from competition for turnover etc.
• Gathering competition materials and tools from the customers and updating the decision makers

Implementing the company’s market strategies at the grass root level:

• Implement price increase
• Initiate direct supplies wherever possible

Offering coats sewing solutions:

• Ensuring a high level of customer service at the front line level in terms of product & technical information
• Proper product recommendations / Thread advisory
• Handling customer complaints quickly and efficiently, with minimum damage to the company’s image.
• Timely submission of relevant reports

AtCoatsGroup,wearecommittedtoinnovation,excellence,andfosteringadiverseandcollaborativeenvironmentwhereeveryteammembercanthrive.Ifyouarepassionateaboutmakinganimpactinthetextileindustryandeagertojoinagloballeaderwitharichheritageandaforward-thinkingapproach,weinviteyoutotakethenextstepinyourcareerwithus