Sales Manager - Shipping & Logistics

Amazon India Limited; Bengaluru; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Amazon India Limited is seeking a Sales Manager for its SWA Shipping team. You will lead the development of new products and programs to improve shipper experience and reduce churn, while coordinating with cross-functional teams across operations, product, and finance.

In this mid-level role, you will gather requirements, monitor metrics, and drive initiatives from concept to launch, building roadmaps and partnerships with shippers to expand the Amazon Shipping program in India.

Qualifications

• 6+ years of sales experience.
• 8+ years of digital sales, account management, business development, or partner management.
• Experience and understanding of the retail and wholesale landscape in India.
• Experience analyzing data and performance drivers.
• Experience managing and growing complex business relationships at scale.

Responsabilités

• Define, design, launch and manage new products and programs to improve experience and reduce churn.
• Gather requirements and conceptualize solutions with stakeholders to launch the product/program.
• Monitor metrics and drive actions with field teams and leadership to achieve goals.
• Launch and expand programs; build long-term roadmaps for Amazon Shipping.
• Use customer feedback, benchmarking and metrics to make informed decisions.
• Set up end-to-end operational, performance and customer-satisfaction processes for shippers.

Connaissances

Sales experience

Digital sales

Account management

Business development

Partner management

Data analysis

Relationship management

Description du poste

Sales Manager, SWA Sales

Amazon is looking for a motivated individual for the profile of Sales Manager for its Amazon Shipping / Ship with Amazon (SWA) team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio.

Key job responsibilities

1. Define, design, launch and manage new products and programs for improving experience and reducing churn within the Amazon Shipping shipper cohort and thereby enabling scale.
2. Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program.
3. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business ops, finance, product and leadership teams, to achieve goals. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
4. Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry bench marking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities.
5. Use customer and market feedback, competitive analysis and bench marking, and business metrics to make informed decisions.
6. Setup and manage end-to-end operational, performance measurement and customer satisfaction related processes for all shippers with whom Ship with amazon is tied up.

A day in the life

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across shippers, Program, Operations and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.

About the team

Amazon Shipping is the externalization arm for generating revenue by serving external shippers. We are leveraging our existing transportation network which serves A.in customers and use its infrastructure and capacity to serve external shippers.

Basic Qualifications

• 6+ years of sales experience
• 8+ years of digital sales, account management, business development, or partner management experience
• Experience and understanding of the retail and wholesale landscape in India and exposure to prior interactions with sellers and distributors
• Experience analyzing data and best practices to assess performance drivers
• Experience managing and growing complex business relationship at scale

Preferred Qualifications

• Experience personally closing large complex deals end-to-end
• Experience developing and executing sales strategies, tactics, plans, systems and programs

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Experience Level Mid Level