Program Manager, SWA - Claims (Fulfillment & Operations)

Amazon; Bengaluru; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

Amazon is seeking a motivated Program Manager I for the Amazon Shipping/Ship with Amazon program. You will define, launch and manage new products, gather requirements, and monitor metrics to scale shipping solutions for customers. The role emphasizes stakeholder collaboration and iterative improvements in a fast-paced environment.

The position requires strong communication, analytical skills, and experience in program management within logistics or operations.

Qualifications

• Bachelor's degree in a relevant field is required or equivalent
• 3+ years of program or project management experience preferred
• Experience with maintenance/operations or logistics domains is a plus
• Strong communication and stakeholder management skills mandatory

Responsibilities

• Define, design, launch and manage new products and programs for improving experience and reducing reimbursements within the Amazon Shipping program and thereby enabling scale.
• Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stakeholders across various functions to define and launch the product/program.
• Monitor key metrics on the program and drive actions with field teams, ops, finance, sales and leadership to achieve goals; manage daily/weekly performance and continuous improvements.
• Launch and expand the program and own long-term planning, roadmap for Amazon Shipping; benchmark industry and work with Commercial teams to understand shipper needs.
• Use customer/market feedback and analysis to make informed decisions.
• Set up and manage end-to-end operational, performance and customer satisfaction processes for all shippers in the program.

Skills

Program management

Stakeholder management

Data-driven decision making

Analytical thinking

Communication

Education

Bachelor's degree in relevant field

Tools

MS Word

MS Excel

MS Project

SQL

MS Access

Job description

Amazon is looking for a motivated individual for the profile of Program Manager I for its Amazon Shipping / Ship with Amazon (SWA) Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio.

Key job responsibilities

1. Define, design, launch and manage new products and programs for improving experience and reducing reimbursements within the Amazon Shipping program and thereby enabling scale.
2. Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program.
3. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business ops, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
4. Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry bench marking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities.
5. Use customer and market feedback, competitive analysis and bench marking, and business metrics to make informed decisions.
6. Setup and manage end-to-end operational, performance measurement and customer satisfaction related processes for all shippers with whom Ship with amazon is tied up.

A day in the life

This role will require exceptional communication and influencing skills, and will work to influence stakeholders across shippers, Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.

About the team

Amazon Shipping is the externalization arm for generating revenue by serving external shippers. We are leveraging our existing transportation network which serves a.in customers and use its infrastructure and capacity to serve external shippers who don't use a.in platform in anyway.

Internal job description

Basic qualifications
3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Basic Qualifications

• 2+ years of program or project management experience
• 3+ years of Computerized Maintenance Management System program experience
• 3+ years of maintenance planner/scheduler in industrial maintenance, manufacturing, or distribution industries experience
• 3+ years of advanced Microsoft Word and Excel experience
• Bachelor's degree in relevant field, or 2+ years of Amazon RME (BB/3P) full time experience

Preferred Qualifications

• Knowledge of Lean principles and DMAIC methodology
• Experience in MS Access and SQL
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience using Microsoft Projects software
• Experience with material handling systems (MHS) installation, operation and maintenance
• Experience working in an analytical environment with cross-functional teams

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.