SMB Growth Manager - Amazon Shipping, IN Amazon Shipping

Amazon; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

ASSPL - Karnataka - B56 in Bengaluru seeks a dynamic SMB Growth Manager to own volume and revenue growth within the SMB shipper segment for Amazon Shipping India. You will lead onboarding, retention, and upsell initiatives, collaborate with marketing and product teams, and manage a team of Account Managers to drive long-term value and cohort expansion.

Experience in logistics, 3+ years program management, and strong Excel/SQL skills are required to execute strategies that scale the long-tail

Qualifications

• 3+ years of program or project management experience.
• 5+ years in logistics industry, driving scalable product and program solutions for the business.
• 3+ years experience in sales / account management / business development.

Responsibilities

• Drive volume and revenue targets for the SMB shipper segment.
• Lead a team of Account Managers and monitor performance.
• Onboard new SMB shippers and ensure a rapid time-to-first-shipment.
• Collaborate with marketing and product teams on campaigns and offers.
• Negotiate and manage commercial terms aligned with objectives.
• Develop onboarding playbooks and communication journeys to improve activation.

Skills

Program or project management

Sales / account management

Stakeholder management

Education

Bachelor's degree

Tools

SQL

Excel

Job description

DescriptionAre you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?

DescriptionAre you interested in building a new, emerging business which caters to the booming ecommerce market in India and worldwide?
Amazon Shipping India is looking for a dynamic and results-driven SMB Growth Manager to lead volume and revenue growth within the Small and Medium Business (SMB) segment. This role sits at the intersection of sales / account management and building scalable product / program solutions — and is critical to scaling our long-tail shipper base and deepening wallet share across the cohort.
The ideal candidate is a self-starter who thrives in a fast-paced environment, is comfortable with ambiguity, and has a strong bias for action. You will own end-to-end shipper lifecycle management — from onboarding new customers to driving long-term retention and revenue growth.
Key job responsibilities

Key Responsibilities

• Volume & Revenue Growth
• Own and drive volume and revenue targets for the SMB shipper segment
• Identify growth levers across the funnel — new shipper activation, retention, and upsell — and execute initiatives to improve conversion at each stage
• Develop and implement strategies to increase share of wallet among existing SMB shippers
• Collaborate with marketing and product teams to design campaigns, product and offers that drive shipment growth
• Account Management
• Lead a team of Account Managers and track performance, identify risks, and unlock growth opportunities
• Proactively identify at‑risk accounts and implement retention strategies to reduce churn
• Negotiate and manage commercial terms in alignment with business objectives
• Product and Program Interventions
• Lead the onboarding experience for new SMB shippers, ensuring a smooth and fast time-to-first-shipment.
• Develop and refine onboarding playbooks, SOPs, and communication journeys to improve activation rates with product and program interventions
• Work cross-functionally with product, tech, and operations teams to build self-serve capabilities for long-tail HOTW shippers
• Customer Service Team Management
• Lead, mentor, and manage a team of customer service representatives supporting the SMB shipper base

Basic Qualifications

• 3+ years of program or project management experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• 5+ years in logistics industry, driving scalable product and program solutions for the business
• 3+ years experience in sales / account management / business development

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

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Company

ASSPL - Karnataka - B56

Job ID: A10568616