Sales Consultant - Upcountry

Gautam Modi Group; Mumbai; Vor Ort; INR 900.000 - 1.400.000; Vollzeit

Zusammenfassung

Gautam Modi Group in Mumbai is seeking an experienced automotive sales professional to manage Audi vehicle sales, lead generation, and upcountry opportunities. You will engage customers, present the Audi portfolio, arrange demos and test drives, and ensure a seamless experience from first contact to final delivery.

You will collaborate with marketing and finance teams, manage leads in SFDC, and focus on achieving monthly targets while maximizing customer satisfaction and referrals through

Aufgaben

• Lead generation: Maintain and expand customer base by identifying new customers in the assigned territory; work with marketing and sales activities to generate and execute upcountry sales leads.
• Vehicle sales: Engage prospective customers to convert them into buyers; conduct need analysis, arrange demonstrations and test drives; present product features and benefits; ensure a brand experience from first contact to delivery; check finance, trade-ins, EW, service packages, and VAS requirements; close contracts and achieve monthly targets; drive profitable value-added services.

Jobbeschreibung

Primary Responsibilities

Lead Generation

• Maintain and expand customer base by identifying new customers in the assigned territory
• Work with marketing and sales activities to generate and execute upcountry sales leads

Vehicle Sales

• Actively maintain contact with prospective customers to convert them into buyers and sell the entire Audi product portfolio
• Regular follow-up on leads allocated through the marketing team, Audi India centrally
• Conduct need analysis with the customer, arrange vehicle demonstration and test drives at convenient location to create a unique product experience, making customers feel the need to buy an Audi
• Prepare product presentation highlighting the key Audi features and benefits as compared to competitors
• Build a strong customer trust by offering right product from Audi portfolio meeting all the customer needs
• Check for Finance requirements, Trade-in opportunities, accessories, EW, Service Package, other VAS requirements from the customer
• Explanation and confirmation of sales contract, record details, payments properly and make sure that the customer has a Audi brand experience through the sales process, right from first contact to final vehicle delivery
• Ensure achievement of monthly corporate sales targets set in line with dealership sales appendix
• Drive sales for the dealers by selling profitably and maximizing value added services sales

Additional Business Generation

• Identifying opportunities for further sales and new areas for development through detailed research of assigned territory
• Studying the existing customers( Historical data) and identifying an opportunity for new business generation

Process Adherence

• Plan and manage all system level reporting and documentation requirement as per automotive regulations
• Ensure adherence to the scheduled TD or Product Demonstrations
• Ensure Lead Management module owner ship of SFDC
• Ensure adherence to process and achievement of CSS and LRS scores
• Update and maintain the IPAD with latest information on Products, Pricing and Customer Schemes

Customer Satisfaction

• Own the customer satisfaction scores for the sales process through CSS
• Ensure presence and owner ship of the customer vehicle sales and delivery process
• Conduct home visit if required to drive customer satisfaction
• Coordinate effectively with relevant teams and stake holders to ensure smooth execution of required processes such as Test Drives, Billing and payments, Loan approvals, RTO registrations, trade-in evaluations, and final vehicle handover

Relationship

• Investigate and troubleshoot customer complaints after delivery
• Manage relationship with the existing customers post sales cycle to drive additional leads from referrals

Measures (Reports):

• New Cars Overall Upcountry Target Achievement
• New Car Model-wise/Variant wise Upcountry Target Achievement
• Finance Penetration as % of New Car
• Insurance Penetration as % of New Car
• Extended Warranty(EW) Penetration as a % of New Car
• Accessories per new car
• Average Booking to Full payment disbursement turnaround time(TAT)
• Qualified Lead(QL) to Retail Conversion Ratio
• Test Drive(TD) Ratio
• Lead Response Score (LRS)
• Post Sales Feedback(PSF) Score
• Customer Satisfaction Score (CSS)
• No. of Customer Complaints escalation