Sales Manager - Gold Loan

IDFC FIRST Bank; Madhya Pradesh; In loco; INR 900.000 - 1.400.000; Tempo pieno

Descrizione del lavoro

IDFCFirst Bank Limited is seeking an Area Sales Manager for Gold Loans to scale up lending in a designated area, collaborating with Retail, Product, Operations and IT to deliver a seamless customer experience. You will drive branchless distribution and recruit Gold‑Loan officers to build a robust channel and AUM, with a focus on profitability and quality.

The role is based in Mumbai/Delhi and requires leadership to grow disbursements, renewals and customer acquisition while ensuring compliance

Competenze

• Graduate degree in any field.
• Post‑graduate degree in any field.
• Professional degree as applicable.

Mansioni

• Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping and volume analysis.
• Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales.
• Achieve a minimum Gold‑Loan productivity of ₹40lacs per month on new business and ensure 80% re‑generation on eligible customers.
• Recruit dedicated manpower for Gold‑Loan to drive customer acquisition.
• Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets.
• Collaborate with the Business‑Loan Product Head to offer funding solutions and incentivise key DSTs.
• Ensure timely renewals of Gold‑Loan customers to retain the existing client base.
• Maintain strong relationships with valuers and valuation agencies.
• Train Gold‑Loan officers on fraud prevention measures.
• Design a customer journey that leads to customer delight and positions IDFCFirst as the banking partner of choice.
• Ensure compliance with regulatory frameworks.

Formazione

Graduate Degree

Post-Graduate Degree

Professional Degree

Descrizione del lavoro

Job Description

Job Requirements

About the role

Role / Job Title: Area Sales Manager – Gold Loan

Place of Work: Mumbai / Delhi

Function / Department: Gold Loan

Job Purpose

The role entails scaling up the business&distribution of Gold‑Loan lending for a designated area by delivering banking needs to customers in the most cost‑efficient and technology‑effective manner. The incumbent will collaborate closely with Retail, Product, Operations, Retail‑Liability, IT and other teams to provide a seamless, fulfilling customer experience and ensure IDFCFirst becomes the primary bank for all banking needs.

Roles & Responsibilities

Key / Primary Responsibilities

• Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis.
• Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales.
• Achieve a minimum Gold‑Loan productivity of ₹40lacs per month on new business and ensure 80% re‑generation on eligible customers.
• Recruit dedicated manpower for Gold‑Loan (Gold‑Loan Officers/Territory Managers) to drive customer acquisition.
• Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets.
• Collaborate with the Business‑Loan Product Head to offer best‑in‑class funding/multifunding solutions and appropriately incentivise key DSTs.
• Ensure timely renewals of Gold‑Loan customers to retain the existing client base.
• Maintain strong relationships with valuers and valuation agencies.
• Train Gold‑Loan officers on potential fraud and fraud prevention measures.
• Design a fulfilling customer journey that leads to customer delight and positions IDFCFirst as the banking partner of choice.
• Ensure successful adoption of internal compliance and regulatory frameworks across the business.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality across the assigned area.
• Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and high‑quality customer service.
• Leverage in‑house synergies through collaboration with internal stakeholders.

Managerial & Leadership Responsibilities

• Attract and retain best‑in‑class talent for key roles in the reporting structure.
• Build and motivate the team while maintaining controlled attrition.

Education Qualification

• Graduate Degree :Any
• Post‑Graduate Degree :Any
• Professional Degree

Experience

• Years of Experience:5to8years
• Industry:BFSI

Key Success Metrics

• Increased profitability
• Growth in Assets Under Management (AUM)
• Improved portfolio quality
• Higher total number of customers
• Increased number of customer acquisitions

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