Location Manager-Gold Loans

IDFC FIRST Bank; Ghaziabad District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bank is seeking a Location Manager for Gold Loans to scale up lending across designated areas by expanding branch networks and channels, while coordinating with retail operations and IT to deliver efficient banking solutions and superior customer experience.

The role requires 5–10 years in gold loan or banking, MBA/PGDM, and strong leadership to drive target attainment and compliance, with the ASM/State Head reporting line.

Qualifications

• 5–10 years of relevant experience in gold loan or retail banking.
• Strong channel expansion and branch banking exposure.
• Ability to manage cross-functional teams and meet targets.
• Knowledge of regulatory compliance in lending.

Responsibilities

• Identify branches and locations for gold loan business via market surveys.
• Expand distribution channels for gold loans along with branches.
• Minimize disbursal and closure TAT to drive repeat gold loan bookings.
• Achieve monthly gold loan targets and maintain portfolio quality.
• Recruit gold loan officers and territory managers in branches.
• Grow AUM and ensure revenue, cost, profitability targets.
• Collaborate with Product to tailor funding solutions and incentives.
• Ensure timely renewals and retention of gold loan customers.
• Maintain relations with valuers and agencies; monitor fraud awareness.
• Ensure cross-sell and PSL targets and regulatory compliance.
• Report to ASM/State Head - Gold loans.

Skills

Gold loans

Branch sales

Team management

Market mapping

Education

MBA/PGDM

Graduation: Any

Tools

Regulatory compliance

Job description

Job Requirements

Role/ Job Title: Location Manager - Gold loans

Function/ Department: Gold loan

Job Purpose

The role entails scaling up the business & distribution of Gold Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner. Role will closely collaborate with Retail team -Operations, Retail Liability team & IT, for same. This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities

• Identification of branches and potential location for gold loan business basis market survey, competition mapping with NBFC's and Banks and the volume generated by them.
• Increasing the distribution channel by identifying various channels for gold loan along with branch banking.
• Ensure we give best in class service to the Customers by Minimize the disbursal TAT and Closure TAT so that he can be converted and be willing to take gold loan again from us.
• Ensure GLO productivity of Minium 40- 50 lacs per month on new business and 80% generals to be done on eligible customers.
• Recruiting dedicated manpower for gold loans i.e., gold loan officers/Territory managers/ Area Sales heads in branches for customer acquisition.
• Grow the AUM as per target defined and ensure that the overall revenue, cost, profitability, and portfolio quality targets are met.
• Collaborate with the Product team to ensure that the customers are offered the best-in-class solutions funding/multifunding requirements and key DSTs are appropriately incentivized.
• Ensuring renewals of gold loan customers are done on a timely basis and bank doesn’t losses these set of customers.
• Keep a close tab on Valuers and ensure that valuer's /Agencies are swapped on a time-to-time basis.
• Ensure close relationship with valuer and Valuation agencies.
• Training to gold loan officers on potential fraud and fraud Ornaments.
• Ensure Cross sell targets & PSL targets are archived for self and team.
• Ensure the successful adoption of internal compliances & regulatory framework across the business.
• This role will report to ASM/State Head- Gold loans.

Education Qualification

Graduation: Any

Post-graduation: MBA, PGDM

Experience

5 to 10 years of relevant experience.