Sales Manager - Gold Loan

IDFC FIRST Bank; Bathinda; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

IDFC First Bank Limited is seeking an Area Sales Manager for Gold Loan growth in Mumbai/Delhi. The role focuses on expanding branch and non‑branch distribution, driving productivity, and coordinating with Retail, Product, Operations, Retail‑Liability and IT to deliver a seamless customer experience.

The ideal candidate will lead Gold‑Loan Officers/Territory Managers, scale AUM, meet revenue targets, ensure portfolio quality, and align with compliance and fraud prevention measures.

Competenze

• Graduate degree in any field.
• Post‑graduate degree in any field.
• Professional degree (any field).

Mansioni

• Identify branches and potential locations for Gold‑Loan business based on market surveys and analysis.
• Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales.
• Achieve a minimum Gold‑Loan productivity of ₹40 lacs per month and ensure 80% renewal on eligible customers.
• Recruit dedicated manpower for Gold‑Loan (Gold‑Loan Officers/Territory Managers).
• Grow AUM for Gold‑Loan solutions while meeting revenue, cost and portfolio‑quality targets.
• Collaborate with Product Head to offer best funding solutions and incentivise DSTs.
• Ensure timely renewals to retain clients; maintain relations with valuers and valuation agencies.
• Train officers on fraud prevention; design a customer journey leading to delight; ensure compliance with regulatory frameworks.
• Maintain strong relationships with valuers and valuation agencies.

Formazione

Graduate Degree

Post-Graduate Degree

Professional Degree

Descrizione del lavoro

Job Requirements

About the role

• Role / Job Title: Area Sales Manager – Gold Loan
• Place of Work: Mumbai / Delhi
• Function / Department: Gold Loan

Job Purpose

The role entails scaling up the business & distribution of Gold‑Loan lending for a designated area by delivering banking needs to customers in the most cost‑efficient and technology‑effective manner. The incumbent will collaborate closely with Retail, Product, Operations, Retail‑Liability, IT and other teams to provide a seamless, fulfilling customer experience and ensure IDFC First becomes the primary bank for all banking needs.

Roles & Responsibilities

Key / Primary Responsibilities

• Identify branches and potential locations for Gold‑Loan business based on market surveys, competition mapping (NBFCs & banks) and volume analysis.
• Increase distribution channels by identifying non‑branch avenues for Gold‑Loan sales.
• Achieve a minimum Gold‑Loan productivity of ₹40 lacs per month on new business and ensure 80 % re‑generation on eligible customers.
• Recruit dedicated manpower for Gold‑Loan (Gold‑Loan Officers/Territory Managers) to drive customer acquisition.
• Grow the AUM base for Gold‑Loan solutions while meeting revenue, cost, profitability and portfolio‑quality targets.
• Collaborate with the Business‑Loan Product Head to offer best‑in‑class funding/multifunding solutions and appropriately incentivise key DSTs.
• Ensure timely renewals of Gold‑Loan customers to retain the existing client base.
• Maintain strong relationships with valuers and valuation agencies.
• Train Gold‑Loan officers on potential fraud and fraud prevention measures.
• Design a fulfilling customer journey that leads to customer delight and positions IDFC First as the banking partner of choice.
• Ensure successful adoption of internal compliance and regulatory frameworks across the business.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality across the assigned area.
• Propose improvements to processes and policies across Retail Banking to drive operational efficiencies and high‑quality customer service.
• Leverage in‑house synergies through collaboration with internal stakeholders.

Managerial & Leadership Responsibilities

• Attract and retain best‑in‑class talent for key roles in the reporting structure.
• Build and motivate the team while maintaining controlled attrition.

Education Qualification

• Graduate Degree :Any
• Post‑Graduate Degree :Any
• Professional Degree

Experience

• Years of Experience: 5 to 8 years
• Industry: BFSI

Key Success Metrics

• Increased profitability
• Growth in Assets Under Management (AUM)
• Improved portfolio quality
• Higher total number of customers
• Increased number of customer acquisitions