Sales Manager

Clinic Dermatech; Mumbai, Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Clinic Dermatech in Mumbai, India is seeking a clinic operations role focused on revenue generation, client satisfaction, and team coordination. You will track business plans, ensure procedural adherence, and optimize use of in-house data banks to drive conversions and daily revenue.

The role emphasizes maintaining client satisfaction, timely post-treatment follow-ups including birthdays and anniversaries, and ensuring daily MIS and reporting are completed accurately by the Centre Manager and

Responsibilities

• Track clinic business plans and maintaining the operating procedures and objective. Continue to grow and build overall business through in-house clients.
• Ensure process is followed and calling is done on the data assigned.
• Ensure all the in-house databank (telephonic- enquiries, sms, online, registered, non-registered, event, online etc.) are used properly
• Ensure Client follow up ethic is followed properly and effectively done on daily basis
• Assist your front office team in improving conversion ratio.
• Ensure effective revenue
• Proper data management through appropriate filling is must.

Job description

Revenue Generation

• Track clinic business plans and maintaining the operating procedures and objective. Continue to grow and build overall business through in-house clients.
• Ensure process is followed and calling is done on the data assigned.
• Ensure all the in-house databank (telephonic- enquiries, sms, online, registered, non-registered, event, online etc.) are used properly
• Ensure Client follow up ethic is followed properly and effectively done on daily basis
• Assist your front office team in improving conversion ratio.
• Ensure effective revenue
• Proper data management through appropriate filling is must.

Client Satisfaction

• Ensure that client should not be suffered due to personal reason
• Ensure that staff are not raising voice against client
• Ensure that client should complete his/her package on time.
• Ensure that client should get post treatment calls on regular basis.
• Ensure that client should get call on their birthday & anniversary & avail complementary session as soon as possible
• Promote a friendly, warm and exceptional client experience

Reports:

• Ensure all Daily activity sheet is prepared on daily basis by everyone in clinic & should be signed by Centre Manager.
• DSR should be sent daily at end of the day
• Any other MIS if required should be sent on time.

Team Management

• Ensure relationship among clinic staff is healthy