Assistant Store Manager

Livspace; Ahmedabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Livspace is seeking a proactive store executive to welcome walk-in customers and explain the design journey. You will qualify leads for interior designers and ensure the Experience Centre is clean, stocked, and visitor-ready.

You will maintain the DILO tracker, manage swatch/sample inventory, and coordinate with designers, stylists, and the central team to support daily operations. Local marketing and events experience is a plus.

Responsibilities

• Welcome and guide walk-in customers, explaining the Livspace design journey.
• Qualify leads using scripts and assign them to interior designers.
• Capture customer feedback and resolve issues promptly.
• Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.
• Regularly update DILO tracker and operational reports.
• Manage swatch library and sample inventory.
• Adhere to store SOPs and checklists in coordination with stylists.
• Maintain and refresh store visual displays per VM guidelines.
• Reflect current home interior trends in display units.
• Work with designers, stylists, and central team for smooth operations.
• Ensure designers are allocated efficiently and supported during client interactions.
• Track daily walk-ins, visitor data, and lead qualification metrics.
• Monitor and report data for store performance, sample usage, and liquidation.
• Drive local marketing initiatives to increase walk-ins and awareness.
• Support planning and execution of in-store events and campaigns.
• Stay updated with competitor activity, interior trends, and customer preferences.

Job description

Roles & Responsibilities

Roles & Responsibilities

Customer Experience & Sales Conversion

• Welcome and guide walk-in customers, explaining the Livspace design journey.
• Qualify leads using defined scripts and assign them to the appropriate interior designers.
• Capture customer feedback and resolve issues promptly.

Store Operations & Presentation

• Ensure the Experience Centre is clean, well-maintained, and visitor-ready at all times.
• Regularly update and maintain the Day-In-Life-Of (DILO) tracker and other operational reports.
• Manage the swatch library and sample inventory.
• Ensure adherence to all store SOPs and checklists in coordination with stylists.

Visual Merchandising (VM)

• Maintain and refresh store visual displays as per VM guidelines.
• Ensure all display units reflect current trends in home interiors.

Team Coordination

• Work closely with designers, stylists, and the central team for smooth daily operations.
• Ensure designers are allocated efficiently and are supported during client interactions.

Footfall & Data Management

• Track daily walk-ins, visitor data, and lead qualification metrics.
• Monitor and report data for store performance, sample usage, and liquidation processes.

Marketing & Events

• Drive local marketing initiatives to increase walk-ins and awareness.
• Support in planning and executing in-store events and campaigns.

Market Awareness

• Stay updated with competitor activity, home interior trends, and customer preferences.