Sales Head – In-House Telesales

HairOriginals

Gurugram District

On-site

INR 3,500,000 - 5,500,000

Full time

14 days+

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Benefits offered by this job

Strategic role impacting business growth

Young, fast-moving environment with support

Fast-moving environment

Job summary

A premium human hair extensions company in Gurugram is seeking a Sales Head to lead their telesales organization. This role requires 10+ years of experience, with a focus on team management and performance optimization. The ideal candidate will have deep experience in telesales, proven leadership abilities, and a strong understanding of sales funnels. This is a full-time position that offers the opportunity to significantly impact business growth in a dynamic environment.

Qualifications

10+ years of experience in telesales or inside sales, with 4-5 years in leadership.
Strong understanding of CRM systems and sales performance metrics.
Excellent communication, coaching, and team-building skills.
High ownership, target-driven and disciplined mindset.
Experience in D2C, consumer products or beauty sectors is a plus.

Responsibilities

Lead and manage the entire telesales team.
Hire, train, and motivate team members to achieve targets.
Implement a strong sales culture focused on performance.
Design call flows, scripts, follow-up strategies and improve conversion.
Monitor lead allocation, contact rate, qualification rate and revenue.

Skills

Telesales experience

Team leadership

Performance management

Sales funnels understanding

Lead qualification

Communication skills

Target-driven

Tools

CRM systems

Job description

Location: Gurgaon (Work From Office)

Working Days: 5.5 Days/Week

Experience: 10+ Years

About HairOriginals:

HairOriginals is India’s fastest-growing premium human hair extensions brand — proudly made in India and loved globally. Backed by Shark Tank India, we’re on a mission to redefine beauty and confidence through 100% natural human hair solutions. With Experience Centres across major cities and aggressive expansion plans, we’re looking for a retail leader who can drive profitability, scale operations, and create unmatched customer experiences across India.

Role Overview

HairOriginals is looking for an experienced and dynamic Sales Head to lead, scale, and manage our in-house telesales organization. The ideal candidate will bring deep experience in high-velocity sales, team leadership, performance management, and strong understanding of sales funnels, lead qualification, conversion metrics, and customer experience.

You will be responsible for building a high-performing telesales engine that converts leads from all channels (website, home trial, experience centers, campaigns, referrals, WhatsApp).

Key Responsibilities

Lead and manage the entire in-house telesales team (Team Leads + Agents).
Hire, train, coach, and motivate team members to achieve monthly targets.
Implement a strong sales culture focused on performance, discipline & ownership.

2. Sales Strategy & Execution

Build structured call flows, scripts, rebuttals, follow-up strategies.
Improve lead-to-visit & lead-to-conversion ratios across all product categories.
Set weekly & monthly sales targets for teams and individuals.
Ensure strict adherence to response time SLAs and call quality standards.

3. Funnel & Performance Management

Monitor and optimize:
Lead allocation
Call attempts & connection rate
Qualification rate
Visit booking rate
Show rate at Experience Centres / Home Trials
Conversion & revenue
Work closely with marketing to improve lead quality and customer segmentation.

4. Process & System Management

Implement SOPs, daily huddles, reporting systems and structured follow-up frameworks.
Work with CRM/admin layer teams to improve workflows, lead routing, and dashboards.
Identify operational gaps and fix leakage (missed calls, delays, non-responses).

5. Training & Quality

Create continuous training programs (product knowledge, grooming, communication).
Conduct call audits, quality checks, and feedback sessions.
Ensure high customer satisfaction, empathy, and trust-building skills within the team.

6. Reporting & Insights

Publish daily/weekly/monthly performance reports.
Provide insights on lead quality, conversion blockers, and customer trends.

Requirements

10+ years of experience in telesales / inside sales, with at least 4–5 years in a leadership role.
Strong understanding of CRM systems, sales funnels, and performance metrics.
Excellent communication, coaching, and team-building skills.
High ownership, target-driven, and disciplined.
Experience in D2C, services, consumer products, beauty, personal care, or similar fast-paced environments preferred.

What We Offer