Sales Head Consumer Loans

Muthoot Fincorp; Delhi; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks a Sales Head – Consumer Durables to drive overall business growth across the consumer durables portfolio, lead revenue achievement, and expand market share through robust distribution and channel management.

You will work with Marketing, Product, Supply Chain, Finance, and Customer Service to build an agile, high-performance sales organization, establish sales plans, and optimize product and channel mix across General Trade, Modern Trade, Regional Trade, and

Responsibilities

• Develop and execute short-term and long-term sales strategies aligned with organizational objectives.
• Drive sustainable revenue growth, market leadership, and expansion into new markets and geographies.
• Establish annual sales plans, budgets, sales forecasts, and growth projections.
• Analyze market trends, customer behavior, competitor activities, and industry developments to identify business opportunities.
• Develop go-to-market strategies for existing and new product categories.
• Recommend strategic interventions to improve sales productivity and market penetration.
• Own and deliver annual sales targets across channels and regions.
• Drive achievement of volume, value, revenue, and margin objectives.
• Monitor sales performance through dashboards and periodic business reviews.
• Develop corrective action plans to address performance gaps.
• Optimize product mix and channel mix to improve gross margin realization.
• Work closely with Finance to monitor profitability and commercial performance.
• Build a robust dealer, distributor, retailer, and channel partner ecosystem.
• Expand distribution reach in existing and emerging markets.
• Enhance retailer engagement and dealer productivity.
• Develop growth plans for General Trade, Modern Trade, Regional Trade, and E-commerce channels.
• Ensure optimum channel profitability and retention.
• Introduce channel engagement programs to improve loyalty and sales performance.
• Identify new business opportunities, customer segments, and untapped markets.
• Establish strategic partnerships to accelerate business growth.
• Evaluate emerging channels including Online Marketplaces and Omni-channel opportunities.
• Support business expansion through dealer acquisition and territory development.
• Build strong relationships with key distributors, dealers, large-format retailers, and institutional accounts.
• Conduct regular business reviews with key partners.
• Negotiate commercial agreements and annual business plans.
• Resolve channel conflicts and ensure healthy trade relationships.
• Drive partner satisfaction and long‑term retention.
• Establish robust sales processes, governance frameworks, and MIS reporting systems.
• Drive sales automation and technology adoption.
• Ensure accurate sales forecasting and demand planning.
• Improve operational efficiency across the sales organization.
• Monitor inventory levels and coordinate with supply chain teams.
• Collaborate with Product and Marketing teams for successful product introductions.
• Drive market activation plans and promotional campaigns.
• Ensure adequate product availability during launches.
• Develop channel readiness and sales enablement programs.
• Monitor launch effectiveness and ROI.
• Lead and manage Regional Sales Managers, Area Sales Managers, and Sales Teams.
• Define performance metrics and accountability structures.
• Coach and mentor team members for improved effectiveness.
• Build leadership pipeline and succession plans.
• Drive employee engagement and retention within the sales organization.
• Ensure superior customer and channel partner experience.
• Work closely with service teams to address customer complaints and improve satisfaction.
• Monitor service quality and customer feedback.
• Drive customer‑centric culture across sales channels
• Ensure compliance with company policies and statutory requirements.
• Adhere to pricing governance and commercial controls.
• Ensure ethical selling practices and channel integrity.
• Manage business risks related to sales operations.

Job description

The Sales Head – Consumer Durables is responsible for driving overall business growth, revenue achievement, market share expansion, distribution excellence, and profitability across the consumer durable portfolio. The role is accountable for developing and executing sales strategies, managing nationwide distribution networks, strengthening channel relationships, driving sales productivity, and building an agile and high-performance sales organization.

The incumbent will work closely with Marketing, Product Management, Supply Chain, Finance, Customer Service, and Operations teams to ensure sustainable business growth while delivering superior customer and channel partner experiences.

• Develop and execute short-term and long-term sales strategies aligned with organizational objectives.
• Drive sustainable revenue growth, market leadership, and expansion into new markets and geographies.
• Establish annual sales plans, budgets, sales forecasts, and growth projections.
• Analyze market trends, customer behavior, competitor activities, and industry developments to identify business opportunities.
• Develop go-to-market strategies for existing and new product categories.
• Recommend strategic interventions to improve sales productivity and market penetration.

Revenue & Profitability Management

• Own and deliver annual sales targets across channels and regions.
• Drive achievement of volume, value, revenue, and margin objectives.
• Monitor sales performance through dashboards and periodic business reviews.
• Develop corrective action plans to address performance gaps.
• Optimize product mix and channel mix to improve gross margin realization.
• Work closely with Finance to monitor profitability and commercial performance.
• Build a robust dealer, distributor, retailer, and channel partner ecosystem.
• Expand distribution reach in existing and emerging markets.
• Enhance retailer engagement and dealer productivity.
• Develop growth plans for General Trade, Modern Trade, Regional Trade, and E-commerce channels.
• Ensure optimum channel profitability and retention.
• Introduce channel engagement programs to improve loyalty and sales performance.

Market Expansion & Business Development

• Identify new business opportunities, customer segments, and untapped markets.
• Establish strategic partnerships to accelerate business growth.
• Evaluate emerging channels including Online Marketplaces and Omni-channel opportunities.
• Support business expansion through dealer acquisition and territory development.

Channel Partner Relationship Management

• Build strong relationships with key distributors, dealers, large-format retailers, and institutional accounts.
• Conduct regular business reviews with key partners.
• Negotiate commercial agreements and annual business plans.
• Resolve channel conflicts and ensure healthy trade relationships.
• Drive partner satisfaction and long‑term retention.

Sales Operations Excellence

• Establish robust sales processes, governance frameworks, and MIS reporting systems.
• Drive sales automation and technology adoption.
• Ensure accurate sales forecasting and demand planning.
• Improve operational efficiency across the sales organization.
• Monitor inventory levels and coordinate with supply chain teams.

Product Launch & Market Activation

• Collaborate with Product and Marketing teams for successful product introductions.
• Drive market activation plans and promotional campaigns.
• Ensure adequate product availability during launches.
• Develop channel readiness and sales enablement programs.
• Monitor launch effectiveness and ROI.
• Lead and manage Regional Sales Managers, Area Sales Managers, and Sales Teams.
• Define performance metrics and accountability structures.
• Coach and mentor team members for improved effectiveness.
• Build leadership pipeline and succession plans.
• Drive employee engagement and retention within the sales organization.

Customer Experience & Service Excellence

• Ensure superior customer and channel partner experience.
• Work closely with service teams to address customer complaints and improve satisfaction.
• Monitor service quality and customer feedback.
• Drive customer‑centric culture across sales channels

Governance, Compliance & Risk Management

• Ensure compliance with company policies and statutory requirements.
• Adhere to pricing governance and commercial controls.
• Ensure ethical selling practices and channel integrity.
• Manage business risks related to sales operations.