Executive/Manager - Sales (POS) - Mumbai

NITCO LIMITED; Maharashtra; On-site; INR 180,000 - 240,000; Full time

Job summary

NITCO LIMITED is seeking an In-Store Sales Executive to greet customers, understand needs, and drive sales within our retail outlet in Maharashtra. The role requires strong interpersonal skills, a customer-first mindset, and the ability to explain features and offers clearly.

You will coordinate post-sales steps such as delivery and installation, maintain a tidy display, and collect feedback to improve service.

Qualifications

• Experience in retail or in-store sales.
• Strong interpersonal and negotiation skills.
• Ability to explain product features and offers clearly.

Responsibilities

• Customer Handling: Greet and assist walk-in customers in a professional and friendly manner.
• Product Knowledge: Provide accurate information about products, features, pricing, and offers.
• Sales Conversion: Promote products to meet sales targets and close deals.
• Negotiation: Handle objections and negotiate to close deals effectively.
• Post-Sales Support: Coordinate delivery or installation and after-sales services.
• Store Presentation: Keep display area clean, organized, and well-stocked.
• Customer Feedback: Collect feedback to improve service and product offerings.

Skills

Retail sales

Customer service

Negotiation

Product knowledge

Communication

Job description

Job Summary

We are looking for a proactive and customer-focused

Job Summary

We are looking for a proactive and customer-focused In-Store Sales Executive to manage customer walk-ins, handle product inquiries, and drive sales. The ideal candidate will have excellent interpersonal and negotiation skills, a good understanding of post-sales processes, and the ability to create a positive shopping experience for every customer.

Key Responsibilities

• Customer Handling: Greet and assist walk-in customers in a professional and friendly manner.


• Product Knowledge: Provide accurate information about products, features, pricing, and available offers.


• Sales Conversion: Actively promote products to meet sales targets and convert inquiries into confirmed sales.


• Negotiation: Confidently handle customer objections and negotiate to close deals effectively.


• Post-Sales Support: Ensure smooth coordination for delivery, installation, or after-sales services. Provide necessary documentation and follow-ups.


• Store Presentation: Ensure that the display area is clean, organized, and well-stocked.


• Customer Feedback: Collect and share customer feedback to help improve service and product offerings.

Requirements

• Proven experience in retail or in-store sales (minimum 1 year preferred).


• Strong communication and negotiation skills.


• Ability to understand customer needs and match them with product offerings.


• Basic knowledge of post-sales processes like warranty, delivery, and service coordination.


• High level of integrity and customer service orientation.


• Fluency in [local language] and English.

Preferred Qualities

• Friendly, confident, and persuasive personality.


• Quick learner with a positive attitude.


• Team player with an ability to work independently.