Sales Executive

Viva Globize; Vellore; On-site; INR 250,000 - 380,000; Full time

Job summary

Viva Globize in Katpadi, Vellore, seeks a Sales Executive to manage the complete customer journey from showroom welcome to delivery coordination, including quotations, invoicing, and post-delivery support.

Candidates should have a Bachelor's degree and at least one year in sales; furniture/retail showroom experience preferred. The role covers digital promotions and daily reporting, with a strong emphasis on customer service and target achievement.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 1 year in sales; furniture or retail showroom experience preferred.

Responsibilities

• Welcome showroom visitors, understand requirements and budget, and recommend suitable products.
• Explain product features, materials, dimensions, customisation options, pricing, and delivery timelines accurately.
• Handle enquiries via phone, WhatsApp, Instagram, Facebook and other online channels.
• Prepare accurate quotations, sales orders and invoices using company software.
• Coordinate with accounts, production, stock and delivery teams to complete orders on time.
• Keep customers informed about order progress, delivery schedules and any delays.
• Maintain showroom display, stock awareness and replenishment needs, as well as price tags and showroom readiness.
• Prepare daily, weekly and monthly sales reports and forecasting based on active leads.

Skills

English communication

MS Excel

MS Word

Email savvy

Cloud platforms

Social media familiarity

Negotiation

Organizational skills

Customer service

Professional appearance

Punctuality

Showroom coordination

Education

Bachelor's degree

Job description

JOB DESCRIPTION

Sales Executive

Location: Furniture Showroom, Katpadi, Vellore

Minimum qualification: Bachelor's degree in any discipline

Experience: Minimum 1 year in sales; furniture or retail showroom experience preferred.

Role Overview

We are looking for a professional, customer-focused Sales Executive to manage the complete customer journey - from reception and showroom walk-ins to enquiries, quotations, order confirmation, invoicing, and delivery coordination. The role also includes digital promotions, lead follow-ups, showroom presentation, and sales reporting.

1. Customer Handling and Sales

• Welcome showroom visitors professionally, understand their requirements and budget, and recommend suitable products.
• Explain product features, materials, dimensions, customisation options, pricing, and delivery timelines accurately.
• Handle enquiries received through phone calls, WhatsApp, Instagram, Facebook, and other online channels.
• Maintain customer and lead records, with clear follow-up dates, discussion notes, and next actions.
• Follow up consistently on enquiries and quotations to achieve assigned sales targets.
• Communicate approved offers and discounts clearly and obtain approval for exceptions.

2. Quotations, Invoicing and Delivery

• Prepare accurate quotations, sales orders, and invoices using company software.
• Record and confirm product specifications, quantities, prices, payment terms, delivery details, and customer commitments.
• Coordinate with accounts, production, stock, and delivery teams to complete orders on time.
• Follow up on customer payments in coordination with the accountant.
• Keep customers informed about order progress, delivery schedules, and any delays.
• Follow up after delivery and coordinate the resolution of customer concerns.

3. Social Media and Promotional Activities

• Maintain the company's Instagram, Facebook, and WhatsApp Business profiles with approved content.
• Prepare or coordinate product posters, offers, promotional messages, and product updates.
• Support advertising campaigns, exhibitions, and other sales promotions within approved budgets.
• Respond professionally to messages and comments and record enquiries generated through promotions.

4. Showroom and Stock Responsibilities

• Take responsibility for product arrangement, display presentation, price tags, and overall showroom readiness.
• Coordinate showroom cleanliness and ensure products are presented attractively.
• Maintain awareness of available stock, incoming products, and committed orders.
• Report damaged products, stock differences, missing display information, and replenishment needs promptly.

5. Reports and Tracking

• Prepare daily reports covering walk-ins, enquiries, follow-ups, quotations, sales, and pending deliveries.
• Maintain stock reports in coordination with the accountant and relevant team.
• Prepare weekly and monthly sales projections based on active leads and expected conversions.
• Keep company cloud systems and Excel trackers accurate and up to date.

Required Skills and Professional Standards

• Strong spoken and written English, including professional customer messages and emails.
• Working knowledge of Microsoft Excel, Word, email, cloud-based systems, and shared online files.
• Familiarity with Instagram, Facebook, and WhatsApp Business.
• Good communication, negotiation, organisation, and customer-service skills.
• Professional appearance, punctuality, respectful behaviour, and ownership of commitments.
• Ability to coordinate across departments and resolve concerns calmly.
• Honest handling of customer information, pricing, payments, and company records.

Performance Expectations

Performance will be assessed on sales achievement, lead conversion, follow-up discipline, quotation and invoice accuracy, delivery coordination, customer satisfaction, showroom presentation, and timely reporting.

Mandatory Previous Employment Documents

• Relieving letter from the previous employer.
• Previous employment payslips.Role & responsibilities