Sales Executive

Burgundy Hospitality; Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

Burgundy Hospitality in Mumbai is seeking a Retail Sales Associate to deliver a personalized, premium shopping experience at Pallidum mall and BKC JWD.

You will guide customers, support store operations, handle payments, maintain visual merchandising, and help the team meet sales targets while upholding luxury standards.

Qualifications

• Excellent verbal and written communication in English; additional languages are a plus.
• Bachelor's degree and minimum 2 years retail sales experience, preferably in international fashion or luxury brands.
• Strong customer service orientation for high-end shopping experiences.
• Proficient in computer applications and POS systems.
• Team player with listening skills and collaboration.
• Detail-oriented, honest, mature, and well-organized.
• Willingness to work hard with a positive attitude.

Responsibilities

• Guide customers through the buying journey to ensure a luxurious experience.
• Support store operations: cash handling, inventory, visual merchandising.
• Open and close the store with diligence and follow procedures.
• Drive store-level sales by engaging customers and recommending products.
• Assist store manager in achieving targets and maintaining service standards.
• Manage store assets and equipment with care.
• Maintain in-store visual merchandise reflecting the brand's luxury image.
• Provide feedback to management to improve operations and satisfaction.

Skills

Communication skills

Customer service

POS systems

Teamwork

Attention to detail

Luxury retail knowledge

Education

Bachelor's degree

Job description

Responsibilities

• Guide and assist customers throughout their buying journey, ensuring a personalized and luxurious shopping experience.
• Support retail operations, including handling cash transactions, store operations, inventory management, and visual merchandising to maintain a premium store environment.
• Open and close the store with responsibility and attention to detail, ensuring all procedures are followed meticulously.
• Drive store-level sales by engaging with customers, understanding their needs, and offering appropriate product recommendations.
• Assist the store manager and team in achieving sales targets and maintaining high standards of customer service.
• Manage store assets and equipment with care, ensuring everything is in optimal condition.
• Maintain the in-store visual merchandise to reflect the brands luxury image and attract potential customers.
• Provide feedback and on-ground insights to the management team to help improve store operations and customer satisfaction.

Candidate Qualifications & Skill Requirements

Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.

• Candidate with bachelor's degree from any stream with minimum 2 years of experience in retail sales, preferably within the international fashion or luxury kids apparel brands is a plus.
• Strong customer service orientation, with the ability to deliver a highend shopping experience.
• Proficient in relevant computer applications and point-of-sale systems.
• Knowledge of customer service principles and best practices within a luxury retail environment
• Team player with strong listening skills and the ability to collaborate effectively with colleagues.
• Ability to resolve customer concerns with tact and diplomacy, maintaining the brands reputation.
• Honest, mature, and well-organized, with a keen eye for detail.
• Willingness to work hard, take on diverse tasks, and maintain a positive, can-do attitude.

Job Location

Mumbai (Pallidum mall) and Mumbai (BKC JWD)